It was extremely dirty, the inside of the hotel smelled like urine and musty. There were cockroaches in the bathroom and on the bed. The staff werent able to make me a room key so she opened the room key with her master key and said not to leave the room because she cant make a key. Im extremely disappointed and waste of money.
jennifer
jennifer,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 24 日
Claudia
Claudia,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 9 日
Major disappointment
I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.
Julia
Julia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 6 日
We booked our 2 night stay on hotels.com and the photos weren’t bad online. We arrived on site and there was trash all in the parking lot, which is fine if someone would clean up in a regular basis. We checked in and went up to the room and the staff had no idea that there were guys working in the ac in that room. Good on their part for making sure guys were making sure ac was fixed but not too good on their part that they didn’t keep up with the fact the room was occupied at the time. We got a new room and the tvs wouldn’t work at all. We went to the front desk and they loved us rooms again. The third room was fine. The next day we went downstairs to get ice and there was a roach on the ice maker. Hallways smelled like marijuana the whole stay. Also on the last day when we were packing up to leave my husband found a baby roach in the bathroom of the room we stayed in. It wasn’t too expensive so we didn’t cause a big fuss but staff really need to do better. The night shift front desk lady was super sweet though!
Glynda
Glynda,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 5 日
This place sucks
Elevator was broken and the stairwell to the rooms was disgusting. Cockroaches and other bugs in the room, coffee maker was broken and they didn’t replace it. The AC worked well.
真實旅客
4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 2 日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 28 日
No elevator was out my entire stay needs pest control in room. Shower curtain rods need to be installed correctly so curtain will stay closed. Breakfast was late during our stay so we did not get to experience that portion. Front desk was ok
Tammie
Tammie,3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 19 日
Ashley
Ashley,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 16 日
I don’t like it
It’s not a good place I don’t really like it
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 15 日
Paul
Paul,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 9 日
Adam
Adam,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 7 日
Broken Elevator and Bugs
I’m a wheelchair user who reserved an accessible room however their elevator was out of service. When attempting to check another first floors room to see if it’s accessible, the other rooms were infested with bugs, all over the floor and furniture.
As I was sitting in the lobby processing my refund online, The front desk attendant kicked me out.
Adam
Adam,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 3 日
This place is so dirty.
Carpet dirty in the room and the hallways. It is so disgusting.
Rooms dirty.
Dead Bugs on walls
Dead Bugs on ceiling
Roaches crawling
Bad smells from food and body order, mildew.
Mildew in the shower.
Elevators do not work and hasn't been. The lady at the front made it seems like it just happened. But from previous reviews, it's an ongoing problem.
I think the health department needs to visit this place and you won't get a hot breakfast because there is no way that that place is clean enough to even serve people anything let alone coffee in the lobby.
The breakfast they talk about is a two pack muffin and like I said coffee that I dare you to drink
Sheila
Sheila,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 31 日
Good for the price paid.
Karla
Karla,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 28 日
Phone in room didn’t work, toilet took 10 minutes or longer before tank started to fill and the elevator broke during my stay. Got a good deal, but will never stay there again.
Carlos
Carlos,3 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 25 日
Roaches
Roaches. Get it together folks
Denise
Denise,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 24 日
Don’t go!!!
I would not recommend anyone getting a room at this hotel! Smelled like smoke and was not clean at all. Roaches were crawling on the floor. I could not stay there!
Chelsea
Chelsea,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 21 日
Not for business travelers. Deteriorating conditions.
Amer
Amer,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 18 日
Super run down
Jordain
Jordain,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 17 日
Terrible check in. Slow and inaccurate. Family woke up with bedbugs all over. 100% would not recommend.
Becky
Becky,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 11 日
Kevin
Kevin,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 6 日
It is sketchy and dirty. Front desk is nice but the rooms, stairs, floors, beds, curtains, furniture, and some of bathrooms are gross. Not ok. Couldn’t stay there the 2nd night.