6/10 不錯哦
2025年2月19日
Beautiful grounds, poor service, mediocre food
Beautiful grounds, beautiful rooms, amazing location. The accompanying butler service that comes with enclave family suite counts for 1 star by itself.
However, the service was mostly dismal. 9 out of the 10 service staff we interacted with just weren't motivated. Hard to get beverages at the buffet, no one stops by to check in. Service was slow and a couple of occasions, order were forgotten. The food was lacklustre. Most were underseasoned, while some were oversalted. There are not enough restaurant options available for families. 5 of the hotel's 11 restaurants are available for family only, while 6 are exlusively adult only. Many of the adults come over to family to eat but not vice versa. Peak dinner time waits sometimes were over an hour. And a dinner can take up to 1.5 hours even though the restaurant is not full (goes back to slow service).
Kids club was a joke. A few very old and broken toys. Activities schedule were often mismatched from what was published online.
Probably not going back again.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
