At booking, the description or translation of the details of the hotel room showed discrepancy and made a Nightmare for me between smoking and nonsmoking room. Finally, I managed to change to a non smoking room, but the previously reserved dinner and breakfast were done. And we needed to go out for dinner at 0 ℃.
At arrival, hotel said there is a free shuttle bus from JR station to hotel. Sadly, that, there are three hotels sharing one 16 seats mini bus. There were at least 30 people waiting at the JR station ( for three hotels) , but only half of them can get the bus. I have No idea what happened to the rest those cannot get on the shuttle bus.
At reception, the worst experience ever. The guy, named 貴木，totally and extremely unfriendly and not helpful.We arrived at 1430, the room was ready and the room key was on the table of the front desk. He insisted that the check in time is 1500, and we can only look at the room key for 30 min at the reception and wasted our time and watched the sun went down at the lobby without check in to the room.
At the room: after 45 booking at hotel.com this year, this hotel was a hell experience and a nightmare. The room was just beside the railway and extremely noise. Noise came to the room whenever a train came. I paid US $ 220 for a nightmare without meals. The curtain was completely light transmitted and you will be wake up by the light at 5 am.
if you want a hell experience and uncomfortable night with noise and bad sleep, book this.