This hotel really needs a lot of work in every area.Starting with the staff, not wearing an uniform or an ID that identify them as employees. The breakfast was an important aspect for me in order to save, however the food was soo poor that not even coffee was ready. The room was in terrible shape, we have a toilet that every time we flushed, water started to came out from the base. I will not come back to this hotel, I will like to share the photos that I took but this app doesn't allow me to do it.
Luis
Luis,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
My car got towed because I checked in late and it was dark and the parking spot was not clearly marked. The parking spot was in front the hotel but it was for another hotel and they towed me the front desk attendant failed to give me parking permit
Dwayne
Dwayne,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月28日
Ugly Hotel
For Star the inside of the hotel lobby looked very outdated and the hallway on the first floor going to the elevator looked terrible. The door going up the stairs was in bad condition looked like it was going to fall as soon as you open it.
Juan
Juan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月27日
Chandra S
Chandra S,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月21日
Worst hotel ever
The room was absolutely terrible! There was a period stain on the covers and a bandaid in the towel that the provided! Like did they even clean the place. And when brought to the managers attention he rolled his eyes and stated that all he could do was give new blankets and towels. Absolutely disgusting, I would not recommend this place!!
Meah
Meah,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
The hotel is close to the airport. The hotel was easy to get to from Beaumont. The hotel was easy to check-in even thought it was 11pm when we got there. There was plenty of spaces to park and easy to get back into the hotel. The room was spacious and clean. It was a quick overnight stay but would stay there again.
Danyel
Danyel,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月18日
Shuttle never showed up. Had to pay an Uber. There is always a problem with the shared shuttle service at IAH. Initially told it would be 45 min. Kind of a long wait …. Then a no show.
Michael
Michael,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月16日
Jesse
Jesse,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月11日
They have an infestation of raccoons and they brake into to people's vehicles from underneath and breakfast was bad
cindy
cindy,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月5日
Jaime
Jaime,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月27日
The room was dirty
Elizabeth
Elizabeth,3 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月9日
Had bugs in bathroom
No daily cleaning
Breakfast was terrible- ran out of food
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月5日
Pretty sure the hotel is being run by drug using, unstable people. Invthe lobby there was rough construction materials. It is filthy. The carpets were horrifying. Half done painting and finishes. Its like someone's drunk uncles was hired for maintenance. Neighborhood also sketchy. I went down to catch an uber at 3:30 in the morning and there were two cops hauling out a homeless guy who snuck into the hotel. This place needs to be investigated and shutdown. It smelled like day old fried donuts, too.
Lucy
Lucy,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月3日
Alexandre
Alexandre,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月31日
Pool closure was a disappointment.
Joseph
Joseph,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月30日
ebenezer
ebenezer,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月30日
This property was dirty! The furniture had dirt stuck too it. Towels were dirty. Room service never came in to clean room.
Melody
Melody,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月29日
Jack
Jack,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月27日
This place is very run down and dingy. Not a fun place to stay.
Malitany
Malitany,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年7月26日
This was the biggest “false advertisement” I have ever seen. The front picture is computer generated. The carpets and bedding were disgusting with stains and body hair still on our pillows. Walking in to the lobby you get hit with a smell that I would imagine is cigarette smoke that has seeped into the walls. No hot breakfast, the pool was basically a puddle that there’s no way they properly chlorinated. Run away avoid at all costs. Just plain old gross.
Ashley
Ashley,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年7月20日
Andre
Andre,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月19日
Took booking and payment, on arrival the hotel was closed. No communication about this. Staff were rude and unhelpful. Had to sort alternative accommodation without any support and pay out even more money for a place to sleep.
Adam
Adam,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月19日
Sonesta Essential IAH Airport JFK Boulevard did not accept my Expedia reservation even after sI showed it on my phone. The woman at front desk said it was not possible, that they were closed for repairs after huracane.
Georgina
Georgina,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年7月19日
Obwohl Zimmer reserviert war und auch bestätigt wurde, bin ich Abends gegen 22:00 abgewiesen worden, da Hotel ausgebucht war.
Werde dieses Hotel nicht mehr buchen.