The restaurant really let them down. They were obviously having problems this weekend but half the menu was unavailable and then what we did order was served
真實旅客
1 晚旅行
6/10
Darren
1 晚旅行
6/10
Beautiful grounds but we didn’t have a good experience here
There was no hot water one evening and in the morning and the wardrobe door was broken
There is a lot of work needs doing
JANE
2 晚旅行
10/10
Loved the venue and it was just right for Marks birthday
Jo
1 晚旅行
4/10
After a 4hour 30min drive to the hotel we were needing a meal. It took almost an hour to get dinner served. Other guests walked out after complaining. One guest complained and as they were leaving they brought out there meal.!! Worst service I've seen in a while.
真實旅客
2 晚旅行
10/10
Clean comfortable room , Great Staff , very helpful friendly and professional at all time .
Andrew
1 晚旅行
8/10
After a prolonged exchange via Hotels.con messaging trying to reserve rooms near each other and a great deal of confusion caused by the fact that Chevin House is now owned by a hotel chain whose central team seemed incapable of communicating with hotel reservation staff, I contacted Chevin directly and was quickly helped. The stay itself was good. It is very convenient to Leeds Airport. The rooms are comfortable and have all the essentials, though not many outlets for plugs. Food was decent though the restaurant seemed understaffed. The staff were all cheerful and helpful.
Jean
1 晚家庭旅遊
8/10
cristina
1 晚旅行
10/10
Fabulous room and facilities will be returning
Nicola
1 晚家庭旅遊
10/10
Tracy
1 晚商務旅行
6/10
Frank
1 晚旅行
10/10
Very peaceful and romantic place
真實旅客
1 晚商務旅行
6/10
David
1 晚旅行
6/10
The location and views for the place was spectacular, we stayed in a cabin bedroom and found the bathroom very cold and the tv did not work. A little tired woild be how we would describe the room.
Alot of the paths were in desperate need of repair and dangerous in some areas. We arrived and there was a wedding going on and therefore could not park nor book a meal for the evening which was disappointing.
We used the spa facilities and were disappointed that there was so many people in the space,.perhaps limiting bookings would be wise.
We ate in the bar on the second night and i ordered the Mediterranean veg salad with chicken but there was no chicken on the salad. No staff were available to speak with or check if our food was ok.
I had a treatment on our final day and this was excellent, but felt sorry for how the staff were having to fend off so many people coming to the spa and presumably as part of a package were wanting to book treatments but there wasnt availability. The staff member was professional in her approach for the customers but had been put in a difficult.position through poor booking or greed. People were queueing to get in the changing rooms!
When we checked out, we were not asked if we had enjoyed our stay
Joanne
2 晚旅行
8/10
Christine
1 晚家庭旅遊
6/10
Nice stay. Staff were slow and kinda helpful at times. Had to wait a full day to get the tv fixed but ended up moving rooms.
James
2 晚旅行
10/10
Josh
1 晚商務旅行
10/10
Neil
1 晚家庭旅遊
8/10
Deborah
1 晚旅行
10/10
Rupert
1 晚商務旅行
2/10
We left the room at 11pm to go home as the bed was rock hard and we couldn't turn the heating off and the room was boiling hot, we tried to phone reception but the phone didn't work
The steam room was out of order and the outside jacuzzi was freezing, really disappointed with our stay
Jeanette
1 晚家庭旅遊
8/10
Jake
2 晚旅行
4/10
People are very nice and friendly, however we have heard a lot of people complaining about things not working at the spa or misunderstandings about food/drink orders, etc.
Spa was not tidy at all and not all the things were working.
We have chosen this place because of the spa however we did not get any info in advance that it is not fully working.
Definitely need to improve things there.
Bar is quiet, no music at all. Although they kept turning it on but after one song it would turn off again. Definitely need to fix this as it is too quiet and music does add a lot to the atmosphere.
Lina
1 晚旅行
8/10
When we arrived we were given room 12 but upon opening the door it was filled with builders rubbish. We then waited for a while and the manger came to see us saying he only had 1 other room but it has no hot water. He said we could use the spa for free and was very helpful and kind. He said he will re fund half our money back which I’m not sure how this happens as I still havent had this. If I get my money back I would definitely come again and we did have a really nice time