We were told when checking in that there was no internet or TV reception available. It was after 9 pm and a long day of driving so we were willing to accept that. We noticed that the pool and exercise room were posted with out of order signs. Shortly after getting to our room the fire alarm went off and we evacuated the building. We were able to return to the lobby to wait while the fire dept checked the building and alarm system. The lead firefighter told the manager on duty and spoke on the phone to another manager that they had already discussed with them about the fire alarm system and the problems it had. While waiting in the lobby we heard from other guests that the alarm had gone off at least 3 times earlier and when we asked the night manager if it was going to happen again, he was unsure. At least 3 other guests left the hotel with their luggage during our wait in the lobby. At that point we decided to also leave because of the uncertainty of anything working correctly but more importantly the safety of the hotel.
We had stayed at this location in the past and it had been a very nice hotel. Very disappointed at what happened that evening and what this hotel has become. We have trusted Hotels.com listings and use this app on most of our travels. Now we are unsure whether we should continue to do so.
Also we should not be charged for this room as the hotel was unsafe and should not have been listed on your site.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 29 日
Rozhai
Rozhai,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 27 日
They aren't honest about the hotel amenities.
First, the pool area is very unappealing. The caution tape everywhere is a turn off. The rust on the door makes customers don't want to go in. The so call breakfast is nothing like the pictures that are in the breaking area. The carpet on the first floor by the elevator needs to be chaged. The elevator floor was disgusting but the yried to clean it. The rust on the bathroom door in room 327 needs to be cleaned. The mold in the shower on the left side on the ceiling needs to be cleaned. The smell when you walk in the doors by the front desk is foul. The sheets on the bed made me itch. I'm thinking they was changed from the stay before me. I had to sleep in my own bedding that I bought from home. The last but not least. Why is room 327 door sign is a piece of blue painters tape. I have pictures of everything that I mentioned.
Omara
Omara,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Jessica
Jessica,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 2 日
Toilet seat was loose, We replaced & fixed the plug in the tub, paint in room was chipped & the curtain liners were last cleaned in the 80’s. Breakfast was limited selection but adequate.
Andi
Andi,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 21 日
Good location. Room was recently updated - new carpet in room and lobby. Renovation still underway which is apparent in and around property.
Janice
Janice,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 21 日
Hotel was under remodel a lot of construction areas/ large dumpsters in the parking lot. Staff were extremely nice and helpful. The bathroom light in our first room wasn’t working they were quick to move us into a better room.
James
James,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 19 日
Great place to stay
Kayla
Kayla,1 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 15 日
Needs to fix indoor pool. They advertise indoor pool but they had damage areas areas around the pool which was unsafe. Carpet is old. Elevato needs new carpet old and tattered.
Delorestine
Delorestine,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 14 日
The TV remote was dead and wouldn’t turn on the TV so I tried for over and hour to contact the front desk using the room phone which was unplugged and calling the number direct on my private phone - it just rang and rang no answer I am handicapped and requested a handicapped this was not it unfortunately. There are better hotels in the area I should have spent the $20 more..
Bruce
Bruce,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 11 日
Front desk was rude. I would ask something and he would tell what! The elevator smelled horrible the carpet was torn and dirty. The room the bathroom door didn’t close, noisy. Pool had a funky film over it and hot tub was not working and it was dirty…
Ashlyn
Ashlyn,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 11 日
The room did not have an iron and ironing board. The front staff was awkward and didn't take my ID to get my room or ask for my name which was concerning. He also said he could not give me a recipe which I did not like. The hotel also had a bunch of random little weird things about it. Ramps into the entrance were in a weird place and we're very steep. The lobby and elevator was really small. The furniture was mismatched in the room. The sprinkler was covered from when the ceiling was painted. The TV on the room was mounted crooked and off-center.
lcfree**
lcfree**,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 9 日
It was just what I needed
Dawn
Dawn,1 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 5 日
RaShonda
RaShonda,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 29 日
Hotel was run down and not terribly clean. Our room had a strong musty smell and rusted fixtures.
Charlotte
Charlotte,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
The property is alright, but I didn’t like that
the swimming pool was closed!
Boris
Boris,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Santiago
Santiago,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
Worst stay ever
The pool had caution tape and it was rusty the photos on the internet is nothing like the real site no towels dirty comforters and pillow slips most worst stay for me and my grandkids I hate I choose this hotel never again
Moneka
Moneka,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
We had to pay security to watch our trucks so our personal items would not get stolen
Melissa
Melissa,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 24 日
I have rated it his location poor because they were NOT honest up front. We did not have a TV for one and a half days due to this hotel being newly renovated. They asked us to move to another room because we had no TV service and then told us NO ROOMS had Internet service. However the lobby had A functional TV. The pool area is a mess until they finish it. But the front desk was nice even though they were incorrect in their knowledge. We didn’t have room service because they only do room service every 2 days unless you request it ( no one told me until check out day) we stayed 2 days. They had great breakfast but cook according to how many guest are present at the time so when we came we had to wait for breakfast. However once they get up and running I think it will be better. I will give them another chance but will ask questions of what to expect once I arrive.
Theodis
Theodis,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 21 日
The staff were friendly and room was nice, the bed comfy and room was clean. Public areas look a bit tired and the lift is in need of a good clean not a problem for a one or two night stay. My problems were with noise. The outside noise at 5am was intolerable, I know I cannot blame the hotel totally for that but location is key and better windows. There was also excessive noise from neighbouring rooms which was disturbing. You can clearly hear conversations/phone calls so be careful what you say out loud. I was woken up at 5am by external work noise and at 6:30 am by my neighbour putting their TV on.