I thought because this was part of a HG it would be a good stay. It was just so so. The coffee maker did not work and neither did the desk light. I reported it three times but nothing was done. The room was c cold. Even when I turned the AC temperature up to 75 it was still cold. The bathroom door was slightly off hinged. The bed was fine, which was good because I did sleep.
Hotel amenities are few. There are snacks for sale, but they are all high calorie candies and baked goods. A few containers a fruit and some low-calorie yogurt sustained me for breakfast. Breakfast is for purchase at the restaurant attached to the hotel, but only from 6:30 to 8:30 AM.
I did not use the gym so can’t speak to its condition.
JUNE
JUNE,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Slept well
Bed was awesome , room size was great, elevators were slow. But perfect location and is stay here again
David
David,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Kennedy
Kennedy,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Jeffrey
Jeffrey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Terry
Terry,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
John
John,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Ashley
Ashley,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 2 日
Parking in the Gateway garage is expensive when there is an event.
Tamara
Tamara,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
Tasha
Tasha,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Great location. Welcoming staff. Clean and modern.
Catrina
Catrina,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Great
Amazing! Front desk staff was fantastic will definitely stay here again if I’m in the area
Kayla
Kayla,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Carie
Carie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Great place to stay for Guardians games
Friendly staff, great room, short walk to Progressive Field.
Laura
Laura,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 23 日
Jill
Jill,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Amanda
Amanda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 19 日
Kathleen
Kathleen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Very clean and convienent location
Amy
Amy,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 17 日
Choose another hotel
Not good. Did not know there was a $100 extra charge for our pup. Staff was NOT helpful- had to get a manager involved, and still had to pay half. Outdoor part was unusable because of construction. They didn’t care about guests. Staff always talking amongst themselves and seem irritated if you ask a question. Won’t stay there again.
John
John,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 16 日
Ask for clarification regarding additional fees
The hotel is very nice. My room smelled so nice and was exceptionally clean.
The only thing that I wasn’t too happy about was when I was checking in. I knew I needed to pay for valet. When I brought this to the hotels attention, I was told it would be included in the original charge they were charging me.
I paid the fee and went on my way to enjoy my stay. Upon check out, I was informed that I would have to pay the valet fee. I advised the staff members that I had already paid it. They stated did they give me a receipt? I stated that they did not.
The staff member stated to give them a few moments to check due to their computer issues. After they were able to bring up my account, they stated that valet was charged to my room. I stated (and showed them that it was already paid via bank transaction).
The hotel staff stated the charge I was showing was “incidentals” and that I order for me to get my car, I would have to pay the $54.
I paid the additional $54 and received my car.
I booked this hotel through hotel.com and was expecting to only pay the $54 valet fee not an extra $60.
They gave no clarification regarding “incidentals” to me.
Cassandra
Cassandra,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 14 日
Ok if you don’t have a car
Hotel is ok, staff were very nice. Not the cleanest. PARKING IS A NIGHTMARE HERE. VALET IS CRAZY EXPENSIVE. if you have a car, you’re stuck with the $50 a day valet prices. Which is insanely high.