Check in was a total nightmare. Arrived late after a full day of travel, only to find my reservation had been canceled. (interestingly, it was - and still is - current and not canceled on hotels.com). Of course, they had no rooms of the type I reserved anymore, so a coworker and I were forced to share a bed. That was only offered after about 20 minutes of back and forth with the front desk agent.
When we got into the room, the TV and bathroom light were on, and the fridge was standing open. The room was FILTHY! Carpets had not been vacuumed, the bathroom counter was sticky, and the bathroom floor had clearly not been cleaned. One of the trash bins even had trash in it. The air conditioning unit was so full of dirt and grime I'm certain it had never been cleaned - the same goes for the windows and window sill. If it weren't so late and I wasn't so exhausted I would have demanded a refund and left.
