The property itself was amazing with wonderful amenities. I booked an executive room and enjoyed the lounge and perks. However, the room itself was an issue. The bed was rock hard, the floor would have been more comfortable. The sheets were extremely rough and scratchy. one pillow matched the energy of the bed while the other felt like it was stuffed with tissue paper. I’m not sure who Hilton had in mind when developing the Serenity products. All that I could have tolerated, however, the room was extremely hot no matter how much I tried to adjust the thermostat. I was lucky to get 3 hours of sleep.
Shannon
Shannon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
David
David,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Richard J
Richard J,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Good Time
The stay was comfortable and quiet. Clean hotel and the staff was kind and helpfull. Great quiet location
Eric
Eric,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Great Hotel!
Great hotel. Very clean and staff was excellent! I will definitely be staying again!
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Heidi
Heidi,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月23日
I came to the hotel to celebrate my wifes birthday as a surprise. I checked in early to decorate the room with flowers and rose petals presents and music. Seemed a little warm in there so the A/C saidnit was 71°. So i dropped the thermostat to 65°. By the time i finished decorating i was soaking wet with the A/C saying it was 72°. Figuringnit needed time I left. When I brought my wife back hours later the room was 73° and not getting any cooler. Going down to management they gave me the room across the hall. Saying they had a few other people complain about.the same issue. By the time I moved everything to the other room I was soaked with sweat again and the night was completely ruined. Im am so very disappointed and somewhat mad at this situation. I complained to the manager and said since i rented the room from a 3rd party there wasn't much he could do. He gave us 15000 pts which doesnt even cover the stay that was a complete loss. I hope this can be taken care of soon.
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月20日
Average hotel, overpriced for region. No receipts provided. Had to chase down myself
Jim
Jim,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月19日
Very well kept property..
DeWayne
DeWayne,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月16日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
Bed was very comfortable. Linens were crisp and comfortable. Picture window in room was fantastic—so clean it looked like it was open air. Large walk-in shower with good water pressure and nice bath products. Well appointed and nice design throughout.
Jill
Jill,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月13日
Shower dripping incessantly. This room should have been taken out of service (cleaners should have communicated the problem) until the shower valve was replaced.
Front desk said no one had told them(?!)
Not up to Hilton standards.
Christopher
Christopher,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月12日
Arnaldo
Arnaldo,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月11日
Juan
Juan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月10日
Stacey
Stacey,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月8日
Great hotel In Alpharetta
The hotel was in a great location and was in new condition. The room was clean and very comfortable. Easy check in and checkout.
Matt
Matt,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月8日
Great Hotel
Hector
Hector,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月7日
Thomas
Thomas,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月7日
Thomas
Thomas,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月7日
No soap in dispenser
No care amenities like q tips so on
Breakfast ended early