Appalling Staff Rudest Receptionists on the Planet
Absolutely appalling customer service. Receptionists rude, couldn't find my booking before I arrived. Upon arrival despite having booked 1xtwin 1xdouble with both rooms located together, the rooms were on separate floors and both doubles. Reception staff were dismissive and rude telling me that it was my fault for booking through a third party (Hotels.com) and there was nothing they could do as they didn't have the time to separate and remake the bed as a twin, obviously we offered to wait. Then they decided they didn't even have this option and put me and roommate in a room with a 4ft bed! Giving the normal double to the single person, so we had to swap rooms over between us. On the plus side the rooms were pleasant enough, the bathrooms clean. Breakfast I can't fault, although the dining area is at the bottom of an open atrium and my elderly mother was nearly killed when the cleaner on the top floor dropped an industrial sized roll of back sacks over the balcony which missed my mums head by a cats whisker! Upon check-out I asked if I'd had a enjoyable stay, so I pointed out the disappointment at rooms situation, this didn't go down well and I was met with the rude attitude and told it was not their problem. I left, checked my receipt, they'd only charged me for one room, I went back in to be honest & asked if they could give me a token discount of $20 as a good will gesture. BIG ROW ensued. I was lied to and experienced the rudest verbal assault I've experienced!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 9 日
Atsuhiko
Atsuhiko,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 5 日
Trop court séjour
Proximité du mètro non négligeable. Quartier animé avec des snacks et autres services autour. Hotel tres correct. Attention : les placards sont derrière les rideaux de la fenêtre.
Sonia
Sonia,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 5 日
Avis neutre
Pas de machine expresso dans les chambres de luxe, pour un hôtel, quatre étoiles, c’est vraiment surprenant.
C’est vraiment le point décevant
jean-pierre
jean-pierre,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Lionel
Lionel,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 28 日
Helene
Helene,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Bertrand
Bertrand,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
Jerome
Jerome,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
Bien placé, très bon rapport qualité prix.
Très bien situé près du métro ligne 1, belle chambre et le service de ménage est impeccable.
Patrick
Patrick,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 24 日
Jan M
Jan M,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 15 日
The hotel Neuilly is located just along the Avenue de la Grand Armee in Neuilly near the metro station. The staff was welcoming and helpful and breakfast was convenient. It was a great base for us to visit Neuilly-sur-Seine and ride the metro to downtown Paris attractions.
Mark
Mark,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 11 日
Great room service
Nice hotel made so special by the lovely staff!
If you do stay there, order the room service, it is yummy!