Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean.
We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna.
Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down.
After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere.
Breakfast in the morning was plentiful.
It was our 3rd trip, and we will definitely have a 4th.
Matthew
Matthew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Nisha
Nisha,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Rachel
Rachel,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 3 日
Room was boiling hot, and the toilet was running all night keeping us up
Sam
Sam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Fantastic
We had a fantastic stay including a fantastic upgrade to a garden suite.
Reflections restaurant was lovely, shout out to Joely
Emily
Emily,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 25 日
Should fix sinks :faucets in room. Our
Lee
Lee,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 19 日
Quite disappointed really, although building & location lovely
Joanna
Joanna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 28 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 3 月 17 日
Poor spa. Terrible, overpriced food.
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up.
Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible..
The decor was dated and cheap looking.
Terrible value for money overall.
Emma
Emma,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 7 日
David
David,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 7 日
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
Mireya and Sofia
Mireya and Sofia,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 6 日
Wayne
Wayne,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 23 日
Beautiful hotel with excellent service.
A beautiful building with welcoming log fires.
The hotel is very comfortable and every member of staff went out of their way to be helpful with my disabled husband. They were unfailingly cheerful and created a lovely atmosphere.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Birthday celebration
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
Debbie
Debbie,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 17 日
CC
CC,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 4 日
Disappointing
Our Garden Suite was fabulous but food main courses were cold, extremely slow service, for desserts and drinks at spa.
Relaxation room cold and disappointing 85min massage.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 1 月 2 日
George
George,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 24 日
Susanna
Susanna,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 12 月 24 日
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant.
The staff are all amazing though and will immediately fix any issues raised.
Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout.
Management were great and moved us to a junior suite for the trouble and were also in agreement with us.
As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues.
We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.