Checking in was made easy the receptionist was very pleasant and efficient. We ordered some cocktails and a snack at the Bar closest to the pool, the drinks were very nice but we felt the waitress was quite rude when without acknowledgement she slammed (and I mean slammed the food down) like we were an inconvenience. Thinking this was a one off, the following day while my husband swam I went to ask to see the wine list at the same bar and asked to purchase a bottle for my husband and I to enjoy beside the pool when he got out. The bartender said we do not have that wine here, you will have to purchase it from the other bar once it opens (why advertise it then?). Also the pool is cold even on hot days is that normal??? The housekeeping staff for our room were amazing.