阿古拉西爾斯歡朋套房飯店

A+ hotel

It was great. Cassie the front desk lady was so very helpful and very accommodating she was a pleasure to be greeted by and I felt like she actually cared about all of my requests and accommodations. A+

Lauren, 1 晚商務旅行, 2021年08月31日

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Not thrilled

Got a "confirmed" registration e-mail, then a few days later said they could not honor it and I should rebook. When I did, the price for the room was $30 higher than previously. Then when I checked in, all they had was a handicapped room with no tub, though I had not requested a handicap accessible room

Michael, 1 晚旅行, 2021年08月28日

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It was great. A very clean, comfortable place and close to some great sites.

Raj, 2 晚家庭旅遊, 2021年08月23日

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not what u see is wat u get

check in was rude and arrogant by manager, was told needed to wear mask even though other customers in lobby werent wearing them, the new employee used my husbands credit card to pay for other guests room so i was over charched, manager was trying to charge twice on my room for $276 n $244 becuz he used my husbands credit card to pay for another room by his mistake, then he let customer into my room while my personal items were already there so badically they gave my room away, manager cld me n told me tht i had no rrom brcuz credit card was decline which it wasnt becuz my money was used on other customers room, he made me conference call my bank to show tht funds were deducted out of my account, and while mistake aftr mistake were made by hotel employees i the customer was being blame for everything without them double chk there paperwork, i had my 8 yr old scared tht we would be lft out in the street since we were more than 3 1/2 hrs away from home becuz manager was stating tht my room was no longer available at 10pm at nite, regarding the room it was ok but lobby n elevator were very filthy n full of dirt, they had no clean towels for pool area so i had to find employee to pls provide some, the 2.5 star should be 2 abd 9.2 superb should be maybe a 6.0, i really dont know if becuz we were mexican we were treating very unsatisfactory but even when manager realized his mistake he didnt apologize and had a very unsatisfactory attitude about everything, several employees agreed

Jose, 1 晚家庭旅遊, 2021年08月07日

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Overall the stay was great. A few minor problems with the housekeeping was the only thing from keeping this stay 10/10. Some garbage was left from the previous stay and we had some towels with stains on them. We were only there for the night so did not want to make a big fuss about it.

Tajai, 1 晚家庭旅遊, 2021年08月07日

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Family Vacation Winner!

Great hotel for me and my family! Everything was top notch! Very clean, nice pool, great breakfast, easy in/out from the highway. 2 miles to any restaurant/store you want. 25 minutes from Malibu Beaches!

Bradley, 2 晚家庭旅遊, 2021年08月03日

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Beautiful hotel, great service, and location is close to restaurants. Wish the bed was more comfortable. Felt very stiff.

Kriss, 1 晚旅行, 2021年07月30日

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Service, check in, parking, room cleanliness, breakfast, location, etc were all excellent. All praises! Very friendly staff!

Mario, 2 晚家庭旅遊, 2021年07月30日

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Could have been better

A/C did not work properly, the days that we were there were pretty hot, they gave us another room, this one only had 1 bed with a pull out couch, that didn't work either. Fidgeting with the A/C controls finally kept it running but it was not as cold as it should have been. The tech was supposed to check it out, he came when were down having bk, then maintenance called, we said we were waiting for him, he never showed up, we wasted half a day not getting the A/C service. Also, the elevator was malfunctioning, only one of the 2 kept on working. I know there was not room cleaning unless we asked for it but at least they could have vacuumed the halls and the elevator. There were crumbs everywhere. To top it off, the last night, when we needed our rest, the room across the way seemed like it had a party, or kids were just rowdy, were were not able to get a good night sleep.

Leyda, 4 晚家庭旅遊, 2021年07月24日

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Highly recommended

It was great. Room is big, has fridge, microwave and a coffee maker which is very useful. Free breakfast that is really good. I just hope they kept their pool clean all the time. It has a lot of flying insect floating. But overall it was an amazing stay.

Maureen, 1 晚旅行, 2021年07月21日

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