Generally a nice hotel with a perfect location in a vibrant area.
Unfortunately the staircase was dirty, dull and with black plastic bags for the windows. We prefer to use the stairs and don’t like to use elevator.
Staff friendly and helpful.
Hans
Hans,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 24 日
Tayfuno
Tayfuno,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 24 日
Wonderful service
The hotel is in a great location, but is definitely leaning more towards dated. The price is somewhat reflective of this though. While is it more dated, the service is superb. Janis was very accommodating, friendly, and eager to help. Overall a really great location, great service, and average hotel room.
Brenden
Brenden,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 7 日
Very clean hotel and extremely friendly staff, always happy to help with a smile.
Denis
Denis,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 1 日
Stayed here during the Belgian Grand Prix and the service in particular was excellent. Big shout out to Salvadore the barman and all the staff on front desk during daytime and night hours. Really made the stay an experience to remember.
Steven
Steven,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 26 日
Very nice hotel!
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 21 日
Séjour désastreux
Machine à café defaillante. Balances sans pile dans les 2 chambres. Tracé de vernis à ongles sur la baignoire. Incapacité du personnel à se coordonner pour le petit déjeuner alors que nous avons précisé être pressé pour avoir notre vol de départ. Je déconseille très fortement. Hôtel qui ne mérite absolument pas ses 5 étoiles.
Gabriel
Gabriel,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 24 日
Heidi
Heidi,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 23 日
Antonella
Antonella,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 20 日
Mira
Mira,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 13 日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 13 日
FINN
FINN,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Soheil Maleki
Soheil Maleki,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 10 日
There was so much o
Noise in the hotel I had to check out early as I was unable to sleep. Furthermore after requesting a refund the night manager agreed but as soon as I left the day team refused to issue it
James
James,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 2 日
Nabila
Nabila,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 30 日
Le Chatelain is in a great location but the rooms and common areas are dated, worn and not the most convenient. I understand its an iconic hotel but it needs to be updated. The furniture in my room all looked a bit shabby and some had visible stains. The bed was a queen although there was plenty of room for a king. The room had lots of natural light but poor lighting for after dark, worse than candle light. I had to use my travel book light to work or read. There were no convenient outlets for charging devices of the modern era. I ended up unplugging the alarm clock and draping my laptop cable across the room to reach the desk. The shower was really small and had no place to put toiletries so they went on the floor but then there wasn't enough room to pick them up easily. I'm in my 30s and was traveling for Business.
Jillian
Jillian,9 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Philippe
Philippe,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
Warren
Warren,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Exceptional service, great room, cosy restaurant with good food. My only complaint is I don’t think the AC worked that well. Fortunately it was cool outside so we were able to keep the windows open. Not real close to the major sites but only a short tram ride away. Some people like us might like that however.
Victor
Victor,2 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
En déplacement qur Bruxelles, l'hôtel est bien situé, les equipements ( téléphone et Tv) sont assez anciens mais reste fonctionnel.
La plus grande déception est le room service : nourriture surgelés, vraimenet inmangeable pour un 5 etoile c'est tres decevant.
Le personnel est professionnel et compétent