I've stayed at Ritz Carlton properties for years and for the most part my stays have been enjoyable. However, this stay was one of the worst in recent memory and I'm not sure if I will stay at a Ritz Carlton property again in the future. Some of the pillow cases were stained/dirty, the towels felt like sand paper, the phone was not working, the fire alarm went off at 6am Sunday morning and life safety instructions were unclear at best, my wife ordered a bagel and it was not only poor in quality it was burnt black, just a terrible experience.