The first room we got was dirty, dusty and had mold on the bathroom ceiling. I needed to wipe up some water from the bathroom floor and the white towel was brown when I finished. The mirrors were all smeared and the coffeemaker was covered in thick dust. It was also down 3 long hallways that twisted and turned. The second room was better except that the mold was still in the bathroom ceiling and the coffeemaker did not work. We were there 4 days, and the pool was not open at all. They sent us next door to the Comfort Inn... where the pool was so cloudy that you could not see the bottom or even the steps! Breakfast was so so. What was there was okay, but the muffins and bagels were scarce and there was no oatmeal one day. ( The next day it was too thick to eat). After we checked in, I got a message asking how everything was... I told them and did not hear back. I finally went to the desk to request a new room. NOT up to Hilton quality!
Gayle
Gayle,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Sherrie
Sherrie,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月30日
Great place to stay despite check in issues
No issues with the room, I really like the layout of having the bedroom area separate from the living room area and will continue to stay here. There were issues with the computer system so check in took a long time and there seemed to be no heat in the lobby. It was absolutely freezing. Staff were very courteous and helpful and I felt bad for their working conditions.
Amy
Amy,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月2日
Be customer friendly
Customer service was terrible I discussed my issues with general manager Tito and supervisor Kate on the phone and in person. Employees at front desk need to be more customer friendly. I will not stay at this hotel again , because of the lack of customer service I liked the breakfast and the pool area.
Billie
Billie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
Caroline
Caroline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Stefanie
Stefanie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
We were displaced by a house fire. We stayed for a week while finding a more permanent rental. Everything was clean ,fresh and welcoming after our tragedy. It was a perfect oasis. Just what we needed.
Mackenzie
Mackenzie,6 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Lauren
Lauren,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月22日
Wasn’t in my room for long but I thought breakfast should run til 10 am. Got to lobby at 935 and it was all cleaned up
Ryan
Ryan,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月19日
Ning
Ning,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
Amazing Stay!!
My stay at Homewood Suites Rochester Henrietta was amazing! The suite was clean and had all the amenities one could ask for. It was close to everything so I merely had to go up the street for anything I desired. I will definitely be staying there anytime I am in Rochester again.
Elliott
Elliott,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月13日
Nice stay!
Nice stay. The pool and breakfast made it even better with a kiddo! Beds aren’t the comfiest but could be worse!
Alyssa
Alyssa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Philip
Philip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月26日
The room was ok, bed was comfortable.
The room was good. The bed comfortable. Kitchen was clean although we didn’t use it. We made our reservation last minute and received the handicap accessible room, which was fine, but the bathroom smelled and didn’t seem super clean. I didn’t bring a hairdryer and there was not one in the room, which I thought was odd. Overall I’d give our stay a 6.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Amber
Amber,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月15日
Habitaciones amplias y limpias
Kevin
Kevin,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月14日
Good
Tonia
Tonia,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月11日
Very convenient location for our stay. The pull out couch was not the cleanest, but the staff was kind enough to replace the mattress for us when we asked.