Had to move rooms - was in an old, no pleasant room (they did move into a very nice room, however). A member of staff came up to give us new keys. He saw the bags packed and outside the door, ready to go, and did not even offer to help move. He just handed us the keys!! Nobody in the lobby ever greets you when you walk in or leave. Housekeeping, it seems, is always pressuring you to come in and clean the room. One time we had the DND on the door, and still got a call asking when they can come do the room. Ot seems they just want to clean the rooms and go home asap. One day, saw a housekeeper sitting on the floor at the end of the corridor, on her phone. Did not even bother to look up when we walked by, but what was she doing sitting on the floor, on her phone. When we checked out, we were not even asked how our stay was, or anything about our stay overall. In summation, the room we moved to, and location of the hotel, was great. The customer service is non-existent, and needs major improvement.