Employee at the front and food area were extremely responsive and friendly!
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Amazing location. Hotels.com customer service bad.
Great location near the broadmoor area. However, I have been charged twice for my stay and hotels.com’s customer service has been atrocious. They charged me online and again at check in and no one caught the glitch. Not very organized.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月22日
Suboptimal housekeeping.
Walls s-lettered with unknown substance, No Kleenex - empty box, partially used coffee condiment package, no new condiments, water in ice bucket from previous guest.
Wayne
Wayne,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月13日
The property was not lit up very well, No light on the marquee. Check in was fine. The elevator was filthy and one of the beds looked like it was slept in. There was no remote for the TV so we had to go to the front desk since not one would answer the phone. The attendant was not at the front desk so we had to wait. Expedia indicated that there was a free continental breakfast, but this was not honored. The manager claimed that they could not be responsible for what it says on Expedia.
William
William,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月5日
When we walked into our room, we noticed a big stain on the rug. The elevator was also dirty. The bed was comfortable and I did sleep good.
Dorothy
Dorothy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月21日
angelina
angelina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
LaTanya
LaTanya,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
John
John,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月20日
Clean and very friendly
Fails
Fails,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月19日
Fails
Fails,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月11日
Travis
Travis,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月8日
Very clean and nice staff
Nayeli
Nayeli,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年7月6日
Clint
Clint,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月2日
Bill
Bill,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年6月24日
Jerai
Jerai,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年6月17日
Sylvia
Sylvia,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月12日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月29日
Arlene
Arlene,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年5月19日
The front desk people had no clue and couldn’t find both of our rooms. There was a towel so dirty, it looked like someone wiped a filthy floor and hung it up. Dirty carpet, dusty room. The desk chair almost fell backwards.there were coffee grounds in the water reservoir of the coffee maker. Nothing worked on the TV( not connected to the hotel network, limited number of channels)
IF you want breakfast- the meals are sooo expensive! $10 for oatmeal, $15 for toast!!! And the coffee was out in the lobby!
Won’t stay here again!
Carrie
Carrie,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年5月14日
NO HOT WATER! NO COMP!
Checked in a few minutes early and that was nice. Room was ready and nice to move around in. 10.00 charge for parking, pretty unreasonable. Just why? Went to take a shower the next morning and NO HOT WATER. Tried to call down to front desk since I was in a towel. NO PHONE SERVICE, There was a number to hotel on the phone so I called the phone number from my cell phone and got a FAST BUSY SIGNAL. Still no hot water. Finally got dressed and went to lobby partially wet. Timed it on my phone. Stood at front desk for FIVE MINUTES before I was acknowledged. Just enough time to become highly agitated. Phone service has been out since Sunday/Monday high winds? (and you didn't mention this) Said hot water went out at 10 am this morning. Said they were working on it and it should be up by noon. still no hot water. We left at 1 pm because still no hot water!!! time's awastin when you are on vacation!!!! Will be contacintg credit card company!
Lydia
Lydia,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年5月5日
M stay at the courtyard was not good at their pool was not opened which wasn’t mentioned online and 2nd their TV did not work. I couldn’t get the internet or the channels I wanted to watch. The staff really didn’t care other than to say “unfortunately”