I checked in around 5ish in a torrential storm, missed the hotel, traveling on 192 Irlo Bronson highway west bound, even though I was following GPS directions, made a U turn a mile ahead and saw the hotel, to my right, nearly missing it again, the road side sign is torn off and the entrance has an abandoned restaurant to the left, it does not give a good appearance, I thought oh boy! what kind of hotel did I booked my self into? this was a 2 night business trip, which end I end up extending it to 2 nights, I parked at the small drive way to get my luggage in to the lobby to avoid getting drench, as I approach the front desk, the man ask me, checking in? I replied "Yes", he ask for my ID and credit card, which I promptly handed to him, from that moment on things got ugly and went down hill fast, I said to this guy, I might need to extend my stay for one night, to which he replied on a very nasty and disgusting manner, "you need to talk to the manager" I did not understand what for or why so I tried and explained to him, that I had made my reservation trough Hotels.com, he replied in a very nasty attitude, that because I had a local address, I needed to talk to the manager, at that point I had been up since 2am, I was a bit tired and in no mood to get in a back and forth with a extremely rude and nasty hotel employee, I did not stay for the 2 extra nights, on check out had a chat with Paul the manager, he apologized but lost business, good hotel minus the tattooed nasty goblin!