I loved my stay at The Bidwell: the walkable location, the comfortable room, and the complimentary drinks every afternoon. I did encounter a few issues, though: when I checked in, I was disappointed to learn that the hotel no longer offers Japanese Garden tickets as part of the daily destination fee; when I ordered room service for dinner, the food arrived cold; and when I checked out, my bill was slightly higher than I had anticipated. But the incredible staff more than made up for everything. They offered me a public transit pass in lieu of the Japanese Garden tickets, comped both my room service dinner and my breakfast the next morning, and quickly reversed the extra charges on my bill. They went above and beyond to make me feel welcome and well taken care of, every time. I would definitely stay at The Bidwell again!