Our stay here was pleasant. The room was very clean and the staff was very friendly, and helpful. Unfortunately we had to ask for several items such as linens for the sleeper sofa for the kids, pillows, coffee and then found out that there was no microwave in the room, which comes in handy when you have kids with you. Also the door leading outside would not lock allowing anyone to enter at the backside of the building, close to our room. I did not care for that. And finally the pool was closed as the staff said that they had not received the chemicals to properly set it up , again an amenity that is helpful when you travel with kids.