2/10 Poor
Sep 23, 2024
Poor level of performance
The hotel was very close -less than 5 minute walk- from the ChangChun Metro Line 2 NanKwan Station so it was very good for guests to make access to most tour points.
But most staffs didn't seem to know how to do their work. I made the reservation and paid all including breakfasts in Korea 13 days before the arrival at the hotel.
Just after check-in, I entered the room on the 12th floor and began to unpack, when a staff came up, knocked the door and asked whether I paid expenses. I answered I had already paid all the expenses by credit card through hotels.com in Korea showing her the slip. Later staffs must have checked if I had paid in Korea as I told her and showed her the slip.
However, staffs asked me twice if I paid the expenses and demanded my credit card number when I was checking out. I really got upset and told them in broken Chinese "You should know how to do your work."
The hotel looked new but it didn't keep supplying hot water water.
YONG JAE
YONG JAE, 2-night trip
Verified Hotels.com guest review