羅切斯特市中心假日飯店

Barely worth the price

The lobby area was freezing. The breakfast was pathetic, no fruit or raisins for the oatmeal, coffee not hot. No trash receptacles in the huge lobby. One set of sliding front doors to the hotel did not open.

2 晚旅行, 2021年06月07日

Hotels.com 真實旅客評語

The fire alarm went off in the building for 10 minutes, once at 2:00 am and again at 3:00 am. The air conditioning was broken and it was 85 degrees in our room throughout the night. The staff was very nice - both issues were out of their control.

3 晚旅行, 2021年05月20日

Hotels.com 真實旅客評語

OK Stay - Could have been Better with Heat

The front desk staff were great. But I was not happy with the fact the heat was not working. I was advised from the front desk that the heat was turned off for the summer and the AC is on. Also their was rat droppings by the desk and the desk asked me if I wanted to move I advised if they could just have someone come clean it up. Never showed up to clean it up the two days I was their. Had a breakfast bar witch was nice since most hotels are not doing anything for breakfast due to covid. Overall the stay was ok but no heat at night the room got quite cold and they dropped the ball on cleaning up the rat droppings. Still waiting on a call from the GM to make this right. Have not heard anything from management as of yet.

Antonio, 1 晚商務旅行, 2021年04月24日

Hotels.com 真實旅客評語

Overall Stay was Ok.

My stay overall was ok. But the heat did not work and at times both nights it was quite cold in the rooms and when I asked why the heat was not working I was instructed that the heat was turned off and the air conditioning was turned on. I also found rat poop around the desk in my room.

Antonio, 1 晚商務旅行, 2021年04月23日

Hotels.com 真實旅客評語

A quick trip.

Very nice hotel, located very conveniently. Clean and staff was very friendly.

Amy, 2 晚旅行, 2021年04月20日

Hotels.com 真實旅客評語

Room deposit not returned on two visits no reason

Otilio, 1 晚旅行, 2021年04月16日

Hotels.com 真實旅客評語

The HVAC system in this hotel is set either on heat during the winter or AC during the summer. It can't do both. I was there on a warm spring day when the sun had heated my room to 78 degrees. I couldn't open the window and I couldn't cool the room. They gave me a fan, which helped bring it down to 76 by the time I went to bed. There was a keurig machine but nothing to use it with - no K cups, no drink cups,etc. This hotel needs a major renovation.

cynthia, 1 晚家庭旅遊, 2021年03月21日

Hotels.com 真實旅客評語

Pets welcome

The room was comfortable, sheets and towels soft. We brought our kitty, who needs to get used to new spaces, and she did well, loved the view.

1 晚旅行, 2021年03月20日

Hotels.com 真實旅客評語

Overall the property was very nice, very clean. The only real negative and it impacted our overall stay was the inability to control the temperature in our room. It was exasperatingly hot! The thermostat was locked on heat and we could not turn on the air conditioning to lower the overall temperature of 80 degree's in the room. There was also a sign above the thermostat advising us that the air conditioning was not accessible. Very, very hard to sleep in such an environment. As much as we enjoyed the location and price point, overall this had a strongly negative impact on our getaway.

2 晚浪漫之旅, 2021年03月12日

Expedia 真實旅客評語

$5 parking fee and it was apparent that the rooms dont get fully cleaned (esp during COVID). Fingerprints were visible on doors and tables, hair was on the bathroom floor, and any surface not frequently touched had a layer of dust (air ducts were loaded with dust). Despite being a smoke free environment, it smelled of lingering smoke (and i was on the 6th floor).

1 晚浪漫之旅, 2021年03月07日

Expedia 真實旅客評語