The room was great, our only complaint was we didn’t realize they didn’t offer any kind of breakfast.
Tammy
Tammy,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月12日
Hotels. Com is a scam.
Not a good experience with hotels.com or the Sonesta.
I checked in just before midnight, when I entered in my room the scent deoderizer was very strong. I went sleep right away, when and woke up to entirely different smell of wet dogs. The Sonesta covered up an odor problem by heavily spraying deoderizer. I purchased through hotels. Com along with trip insurance so decided to start a chat with hotels.com to resolve. After they timed out the chat on thier own response twice. I got them to refund two of my three nights. The hotel normally booked an average costof$110.00 per night when I booked hotels .com they charged me 1 night in a room with an odor problem $170...and some change. And refunded the other two nights at the lowest possible rate. I will never book hotels .com or stay at any Sonesta again. Hotels.com attempted to end a chat when they had a problem then price gouged an skated and offers useless trip insurance. Only book through hotel you are staying at. Everything went well for me once I did that.
Eric
Eric,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月9日
Better customer service
I tried to call and nobody picked up the phone my car broke down on my way to the hotel and i wad trying to tell them that had they answered the phone when I called
Nicole
Nicole,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Kem
Kem,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Brent
Brent,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
La Keya
La Keya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Bessy
Bessy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
We were surprised to learn that the hotel usually charges for parking. What a relief when the check in person noted she would wave the parking fee. The overall feel of the hotel was questionable but when we got to our room, we found the room delightful! Nice hotel!
PERCY
PERCY,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月2日
OK, Needs to provide information about its shuttle
This hotel was OK for my purpose, which was to stay near the airport for an early morning flight. This is definitely a no-frills hotel, for example, they had some food for sale in a refrigerator near the reception desk, but no other food. It seem to be set up for longer stays in which A hotel guest would go shopping elsewhere. it was disappointing that the shuttle from the airport to the hotel actually was through a contractor and that there was very little direct contact between hotel and the contractor. The result was that I waited for half an hour not knowing whether the shuttle would actually show up. it did show up, but I thought that a hotel in this day and age should have some contact with its shuttle other than an arrival schedule in the morning
Steven
Steven,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月2日
Laurie
Laurie,12 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Excellent
Excellent stay, so good we decided to stay longer. I cannot say enough about the front desk staff, so kind and helpful. Property is kept very clean, it's quiet and you have your privacy. Tons of restaurants, shops and transportation to downtown Pittsburgh within walking distant.
Laurie
Laurie,6 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月19日
Hotel didn’t seem that clean and it was outdated, shower didn’t have any pressure, bath towels were the best thing, they were plush.
Colleen
Colleen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Great easy stay with airport shuttle
Rachel
Rachel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Bradley
Bradley,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Staff was beyond nice, rooms were good and spacious. No complaints.
Taylor
Taylor,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月8日
1st room had a stink bug situation and wasn’t clean. The transferred room had a piece of furniture that was not stable so a piece of flooring was used to level it out.
Damien
Damien,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月8日
Amonda
Amonda,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月7日
The room was clean, but some of the furniture was dated. They offered 24 hour coffee, but the first day they ran out of regular and only had decaf for the remainder of my stay. IMHO the carpets in the hallway and stairs needed cleaning.
Russell
Russell,8 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月5日
Great
Miguel
Miguel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
Nicely furnished and designed rooms. Bed was comfortable. Workout room was nicer than most other hotels of this size. Wifi was a little slow. Loved having a full sized fridge.