4/10 Fair
Jan 11, 2025
Booked this hotel due to hotel our friends were staying while in town for sons graduation was fully booked. Sonesta was right across the street from their hotel and I booked the 1 bedroom thinking it would be a good place for us all to visit as they had small children traveling with them. We checked in and immediately left to go meet everyone so at first glance room seemed ok. When we returned that night I noticed the restroom was dirty and used bottles of toiletries were left on the shelf but didn’t think much of it but then I went in the kitchen and opened the dishwasher to find dirty dishes from the previous guest, went to the bedroom to plug in chargers and noticed the nightstand was sticky and empty water bottle next to the nightstand which was not ours. I decided at that point I would ask the front desk if they had cleaning wipes so I could wipe things down but they did not have wipes and said they have paper towel in the rooms. I explained room was dirty and needed to be wiped down with a cleaner. They mixed me a bottle of cleaner and gave me gloves and a couple of cloths which I appreciated. I decided to wipe everything down as I knew our friends would be visiting Not only the old water bottle but a bra wire next to the bed, clothing tags in the same area which made it very clear that side of the bed had not been cleaned. Ice maker did not work. I wiped down the living and found trash behind chair and next to the couch.
casey
casey, 2-night trip
Verified Hotels.com guest review