Check in was horrible! They couldn’t find our reservation and when I showed the info on my phone they said I had the dates wrong. They were not wrong. Then they found us and told me I said my last name wrong!!!!! The room was ok. It was missing pillows and towels! We were on the Milwaukee Street side which was loud from bars and cars. There was no room service menu so we were not aware that the hotel had room service. The restaurant was a nightmare with horrible service! We went for breakfast on Sunday and it wasn’t very busy. It took 1.5 hours to get eggs. We couldn’t get coffee refills because we couldn’t find the wait staff. They put the cream in before they deliver to the table. My husband takes his coffee black and was forced to drink it with cream as no one came back to the table. It was all around a terrible experience! This makes me sad considering how expensive everything is. Also had to pay $10 a day for WiFi when they advertised free WiFi. The only thing that works great there is the valet service. $40 a day plus tip. They work super hard and are on top of their game! Not sure I would stay there again considering the total experience! Definitely not worth $300 a night.
Michele
Michele,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月31日
Heather
Heather,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月30日
We booked a queen double (paying 565!), and when we arrived at the hotel they said there was a leak in the room and had to put us in a king - no more doubles available. They said they would bring a cot(s) for our children, only to arrive back later that night, no cots were delivered and when we called the front desk they informed us they did not have any available. The worst night of sleep on the floor in a hotel - has to be the grossest thing ever! Do better!
Lenae
Lenae,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
Cliff
Cliff,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月14日
Nice people but outlets didn’t work
Tara
Tara,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月17日
Super friendly staff. Great rooms.
Valerie
Valerie,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年6月9日
Joshua
Joshua,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年5月10日
Greg and check in was phenomenal! After a long day of delayed flights and my luggage being missing, they were exceptional on check in. The room is gorgeous and clean! My service at the hotel restuarant was great as well, Shaun was an excellent server and the steak was delicious! I didn't have my luggage, but they sent me up a robe and slippers. Seriously 10 out of 10!
Jillian
Jillian,1 晚商務旅行
Orbitz 真實旅客評語
10/10 好極了
2024年4月22日
Shanan
Shanan,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年4月1日
Amazing rooms, in a great location. Outside noise comes through the windows all night long, and the heater in the room sounds like someone’s trying to break in, but other than those the hotel is very nice! Would definitely stay again
Valejo
Valejo,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月11日
Larry
Larry,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年3月8日
Michael
Michael,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年3月3日
The rooms are huge
Omar
Omar,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年2月5日
Michael
Michael,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年1月29日
Ricardo
Ricardo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年12月16日
Monette
Monette,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年11月17日
Jake
Jake,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年11月13日
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月17日
Colleen
Colleen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月24日
Pretty close walk to anywhere to do anything and pick from a lot of restaurants and bars walking distance... hotel it self is very rasy to navigate and room was very clean and welcoming.... huge room and surprisingly big bathroom... really nice property
Lukas
Lukas,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年8月24日
Staff was very friendly. Room and amenities were great. Had Oggies for breakfast/room service and it was delicious!