Very hospitable front desk staff. Requests were handled efficiently. Great amount and variety of buffet breakfast that fit the needs of different people including people who prefers a gluten free diet. Fitness Centre is quite spacious, neat and tidy.
Ping M
Ping M,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2023年12月1日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年12月29日
Improvement is required
The carpet in the room was filthy and guessed the housekeeping didn’t do the vacuuming at all. The drain plug couldn’t be pop-up properly, so we needed to take it out to avoid leaking.
Front desk staff were helpful indeed but not much they can do if the management do not attempt to improve it.
The Christmas decorations in the public areas were lovely however the bedroom was a little bit worn and had not been cleaned properly on arrival.
The shower gel was empty and we had to request for it to be refilled twice.
One of the lifts was out of order so there was often a large wait.
There were none of the usual instructions in the bathroom for using the towels and saving energy.
Amy
Amy,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
J
J,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Nice time
We had a pleasant one night stay at the hotel. Its location was ideal for main attractions in london. Thanks for a nice time
Namrata
Namrata,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
James
James,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Great
Great hotel, great location, great room, great parking
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Jason
Jason,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月28日
Yazeed
Yazeed,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
LARA
LARA,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Mr T
Mr T,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
London Trip
Stayed for two nights. Really enjoyed stay. Breakfast was great too!
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月21日
Novotel West London it’s getting old. The staff speaks lots of languages but not British English
The carpet in the corridors are from the 80’s
Nice bathroom in the renovated ones. Mirrors is the heart of the hotel. It’s nice to stay if you have to be in West London but a little pricey