Nice location but poor facility. Too late check-in and too early check-out.
Teresa
Expedia 真實旅客評語
8/10 非常好
2016年4月17日
Chen
Hotels.com 真實旅客評語
6/10 不錯哦
2016年1月31日
我房間冷氣空調系統弄到全房間地板全部濕透⋯⋯
很舊的飯店!
CHEUNG LING
Hotels.com 真實旅客評語
10/10 好極了
2025年2月19日
Heino
Heino,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月13日
Tais
Tais,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Claudio
Claudio,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月3日
Giuliana
Giuliana,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月30日
Tais
Tais,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月28日
Fantastic views; Expensive; Not 5 star service
We paid a premium of over 4000USD for our 3 night anniversary stay because of their RedLevel personal service. Unfortunately, this was a case of over-promising and under-delivering with more hype than substance.
Our stay started off badly as soon as we entered. The guest relations manager abruptly told me to wait as the RedLevel lounge and service was closed. There was no smile or welcome. As welcome drinks were poured for other guests, the waiter ignored my signal and served others before me. I really hope that it wasn't because of my skin colour!
The VIP upgrade wasn't really a category upgrade, just a bigger balcony. Bizarrely, the room we were initially given was opposite the lift and the smallest suite. The room next to us was larger and available so we have no idea why this wasn't offered in the first place. There were various waits for the new room to be allocated.
The room itself was OK but not an international standard 5 star. The RedLevel lounge service is only open 12-8 each day and the fridges are locked outside of these hours.
Our request for the late checkout was rejected without offering a solution. Only when we ask to speak to a manager was another room offered.
The manager listened to our feedback but it was too little too late. No goodwill gesture was forthcoming other than our request for an airport transfer worth USD20.
Our pre-arrival guest form was pointless as nobody acknowledged our anniversary or our drinks and food requests.
An expensive mistake!
Mukesh
Mukesh,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Excepcional! La alberca padrísima y el servicio muy bueno. Un lugar mágico muy tranquilo.
Ana Lilia
Ana Lilia,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Piscina maravilhosa
Excelente hospedagem, piscina maravilhosa
Carolina
Carolina,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月14日
Antonio
Antonio,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Top notch experience
We stayed on the first floor out of three and noise was not an issue at all. A bit overpriced for the remodel quality, but you can’t get this view and location anywhere else in the park. Great bedding, water pressure, service, roof top bar view is a jaw dropping experience, breakfast buffet had a superb quality of food and beverages, just a short walk to all the trails. The infinity pool is out of this world experience with the waterfall and birds gazing nonstop. Would recommend and would return over and over again. Absolutely wonderful experience. Hotel smell throughout is very pleasant too.
Maksim
Maksim,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Amazing Sanctuary
A fabulous property in a unique position. So wonderful to be within the parque.
The pool was awesome.
Reception staff always willing to help.
The alter bar was incredible with the sunset views.
The main restaurant was somewhat limited in the menu.
Would 100% stay her again.
Mark
Mark,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Farid
Farid,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Yoav
Beautiful location, layout. Attentive staff. Perfect three days
Yoav
Yoav,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Aniversario
It's an amazing place to visit the place is beautiful and the all the services is extraordinary!! We will definitely back and recommend it 100% as a Five Stars hotel. They deserve more than five stars
Victor
Victor,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Bjørn
Bjørn,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月26日
Kaare Stahl
Kaare Stahl,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Amazing view
Beautiful location and facilities, view of the falls is amazing.
Restaurants are great and friendly.
Kevin
Kevin,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
STEEN
STEEN,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月20日
Property well located for the Falls. Really surprised this hotel is rated a 5 star. We had issues with window cleaners staring into our rooms while they were cleaning to glass roof at the same level as our balcony. Combined with only glass walls between the balcony and the shower/bathroom and my 13 year old in the bedroom next door, our privacy was seriously compromised and the hotel didn’t take our concerns seriously. The manager did ultimately step in to apologise but this was far too late and unacceptable that the hotel allowed old men to look into a teenage girl’s room where they could have seen her naked in the shower. I kept shooing them away but they didn’t get the message.