Convenient location; really close to Frost bank Center. Reasonable pricing. Only negative was the Tv in our room didn’t work & at check out which is 11am we ran a little late and ended up out at around 11:15. We received a call to the room and front desk clerk said “mam checkout is at 11am not 11:20am” thought it was a little rude on the approach; especially since we had already started taking our belongings downstairs.
真實旅客
2 晚旅行
10/10
Excelente atención del personal.
Cuarto limpio y buenas condiciones del hotel en general.
Juan De Dios
1 晚旅行
10/10
Clean, clean bed and comfortable..
John
1 晚旅行
6/10
Antonio
1 晚旅行
6/10
Pamela
1 晚家庭旅遊
8/10
Jorge
1 晚旅行
2/10
真實旅客
1 晚家庭旅遊
8/10
Genevieve
1 晚好友同遊
10/10
Roy
1 晚旅行
4/10
真實旅客
2 晚好友同遊
10/10
Was good not bad at all no problems
Priscilla
1 晚商務旅行
2/10
Property had roaches coming out the refridgerator
Keyana
1 晚旅行
10/10
Good
Alvaro
1 晚旅行
10/10
Ari
1 晚旅行
10/10
Clean and comfortable.
Royce
3 晚好友同遊
10/10
Right down the road from Frost Bank. Newly updated rooms and quick assess to the freeway.
Shannon
2 晚浪漫之旅
2/10
I had a terrible experience at this property. The door key fob did not work the first night at all so we were told to collect it the next morning. The 2nd day I was given a key card but the door handle did not work like it does at EVERY other hotel. You had to lift UP the door handle for it to open (instead of pressing down). Then inside, the latch at the top of the door to secure the door from inside was completely MISSING so you couldn't fully secure the lock inside. So we had to remove our belongings EVERY TIME we left the property. Then the door lock mechanism on the outside was not securely attached to the wooden door. You could tell it was moved and re-screwed and all the original holes were visible. This could have been an easy place for someone to break-in and enter as it is right off the freeway.
In addition, the hotel smelled VERY much like strong carpet smell and mold when we checked in first. On TOP of this, the AC wasn't working really well. It was VERY HUMID when we first checked in and the humidity got worse throughout the night. Both of us were sweating a lot in our beds all throughout the night and could not sleep comfortably EVEN when the AC was blowing strongly loud enough (you would think it was working really well).
All this was mentioned to the service desk receptionist but I was always told "The manager is not onsite." He could not speak English well which is a major disservice to customers.