Cockroaches in room, tv programming terrible I called front desk for help to figure tv remote and I was ignored. They advertise free breakfast and there was non… Terrible experience
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月15日
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月27日
Horrible stay and needs to be assisted
The stay was rough, the customer service was horrible and did not care for the simple needs. Came into a room with stained sheets and floors, missing do not disturb sign and I had to fix the plug on the tub along with carpet patches on the side of the washing area falling off. Along with the towel hook being on the ground upon arriving. The service clerk refused to assist with holding our bags temporarily and the breakfast was non existent. Clearly they do not stand for their key goals as a hotel as shown in the photo I provided.
It hurts spending money on a place that just did not care about simple needs or cares for their visitors.
Jacob
Jacob,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月18日
Khurshid
Khurshid,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月18日
Ana
Ana,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月17日
Randy
Randy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月16日
Alvaro
Alvaro,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月13日
Find another place to stay
Rooms are outdated. The gap in the door are too wide. The noise was too loud. Pool was nasty green. Doors seemed to be fixed way to many times than normal. Overall a outdated property with excessive noise. We would not stay here ever again.
JONATHAN
JONATHAN,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月10日
Gina
Gina,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月8日
-Check in process took a long time. The system was down so i stood there for at least 20 min.
-the room was out dated. Didnt seem very clean with stains on carpet. Saw a roach in bathroom. And there was no rubber under the entry door. Was a good inch gap. Thankfully I had something in my trunk to close the gap.
Angel
Angel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Kibwe
Kibwe,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月26日
Lauren
Lauren,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月22日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月20日
Poor experience. Did not feel safe and ended up not staying and finished our drive home. I could add a lot of details, but they don’t add to my recommendation of not recommending this hotel.
Nicholas
Nicholas,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月16日
Amazing
Erika
Erika,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月13日
maria
maria,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月13日
Well let’s start from the beginning, I had called earlier in the day to see about possibly getting an early check in, was flat out told NO. I was surprised because most places offer that at a certain price, honestly just wanted to rest after driving to San Antonio. I arrived at the set checkin time and stated the name of the reservation and presented my identification. Was asked my form of payment of cash or card, I said card and was told to use the card reader and inserted my card. It was charged right away. Then was told (afterwards) if I going to use the same card for a $50 deposit. I was surprised because that’s something one is informed before having the reservation charged. I was upset because I was not informed beforehand because then they said it would “go back” to my card in 5-7 business days. I said well what if I had wanted to pay cash? the person at the front desk said “on you would get it when you would check out.” I also said that wasn’t priced at the time of when I made the reservation I had only agreed to the price I had made initially. The front desk manager or whatever he was kept trying to interrupt me while I was speaking to him. It got to the point I had to tell him to stop cutting me off when I was speaking about my concerns. Sad part was that he was training someone at the same time and speaking a foreign language that I didn’t understand so who knows what he was telling his staff. At checkout noticed a baby crib being setup behind counter.
Jose
Jose,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月12日
This is close to the Frost center but not within walking distance. Our first room the toilet would not flush because the flapper was broken and unrepairable. we had to move to another room that the entry door stuck and had to be jimmied with to get it to open. Not super fun.
Linda
Linda,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年9月12日
Try harder Quality
This was the worst hotel I have ever been to. We got are first room and the door had been kicked and the door would not lock they switched are room and that door was also kicked in at one point. The room was dirty with dry blood in the safe and on the hair drier. The bathroom doors looked they were also kicked at one point and would not latch. The staff lack customer service skills refused to amends for anything saying it was not thier problem. For a veteran and someone who works in customer servise was the worst hotel experience in my life.
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月8日
Luis
Luis,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月4日
This place is ok if you really need a place to sleep but i wouldn't ring my woman here. Also you may want to carry your firearm. This place is not worth the price.
Donnell
Donnell,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月2日
Clean and comfortable
The room was clean and bed comfortable. The breakfast was less than most hotels of this caliber. Close to Frost Bank Event Center and 10 minutes to downtown and the Riverwalk. Pool is in the parking lot and is very small.
Derrek
Derrek,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月1日
Great Stay
The staff was very friendly
Kibwe
Kibwe,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月20日
Check in was easy, people were friendly but nothing worked (ice machine, vending machine).
Area was okay definitely suited our stay for convenience. Swimming pool was fun, great people but pool towels would be nice.
Rooms definitely need an update in regards to AC . Overall area was not noisy but would have been nice to have ice for our drinks and not over pay for a soda can. Took hours to cool our room down.