Hello Team,
Wanted to share the details and experience of our stay in Extended Stay America Suites Austin Metro.
We reached hotel at 2:15, however since room was not cleared, we were not given the keys as checkin time starts 3:00 PM. We waited in lobby for 30 min, after traveling 4hrs via car.
When we moved to our room, below issues noticed:
1) Room keys did not work, replacement was asked.
2) There was no shower curtain, and on requesting the helper, it was handed to us, to apply ourselves. PFA the picture.
3) we opted for attached kitchen, however there were no utensils or dish cleaning soaps.
4) Kitchen was not clean at all. PFA the images.
5) Room had wet carpet smell.
6) there were no pillow covers, we requested the hotel staff to provide.
7) we booked hotel with kitchen so that we can prepare the food, however because of uncleanliness we had to go out to eat the dinner, breakfast etc.
8) There were less towels.
9) Bathrooms had no lock
10) In Expedia website, it is mentioned Breakfast Included Free. Too much of our surprise, it was just Grab n Go… There were only Coffee and granola bars.
11) No hair Dryers in the room.
This is the most bad experience we have had. i hope, all images and above concerns will be shared with the concerned department, and some actions will be taken.
We had our small old daughter with us, with no utensils, supplies, we had to go out for milk, food etc.