Hotel is very pretty but I was kind of shocked for the price at how poor the service was . No one at bell desk , gift shop etc. also shower didn’t drain properly
Carrie
Carrie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Susan
Susan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月31日
Very bad value for what you get in return. The resort fee is ridiculous, its a run of the mill hotel - nothing 'resort' about it. The resort fee of 36$ per person per night gets you a bottle of water and a glass of wine, and various discounts off things that are overpriced to begin with ($6 for a bottle of water in the gift shop). We also werent given our vouchers to avail of the discounts and free bevergaes upon checkin, and had to ask for them ourselves on the 3rd day once we realised our fellow guests had them.
The room was clean and the cleaners did a great job each day. Staff were very friendly. This was the main saving grace.
Overall, the hotel is quite dated and doesnt offer much to guests other than a place to sleep. So while it does the job, it was not worth the price paid and doesnt live up to being a 'resort'.
真實旅客
5 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月24日
レセプションの対応が悪い。サービス業とは思えない。
Yasuyuki
Yasuyuki,8 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月18日
Champions Suite
We booked the Champions Suite for (4) guests. We arrived and were warmly greeted by Rich immediatly. Rich was extremely helpful and showed a level of customer service rarely seen in the Hotel Industry these days. The suite was very spacious, but the amenities and furnishings were outdated and did not provide very good use of the space. The suite info said there was a sofa bed, but both of the sofa's in the suite were standard couches with no bed. When we ordered a roll-up bed, we were told that there would be a $25 charge. I tipped for delivery, but disputed the charge at checkout and explained that I didn't agree to the charge based on the fact that there were no other places to sleep for our children, and the charge was removed.
Overall the view from the balcony and our interaction with Rich were the highlights of the stay. I hear they are renovating the Suites, hopefully when they do they will provide a more useful layout!!!
Justin
Justin,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Susan
Susan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月29日
Angela
Angela,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月28日
I wanted to live this place as it is so close to schools, but my room was dirty and I was too tired from my drive to change rooms. There was a chair with a giant stain and odor in my room. I had to put the a/c on in order to disguise the odor. Pic attached. I would not stay here again.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月24日
真實旅客
4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月20日
Caleb
Caleb,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月19日
This Hilton is located in a beautiful area close to the ocean. The rooms are a little dated and the restaurants on site are mediocre. Staff was friendly.
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月7日
真實旅客
8 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月7日
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月28日
Really impolite.
Yasuyuki
Yasuyuki,3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月28日
They were so impolite. I have never seem such an impolite reception. I understood why the score is so low, despite the location was so perfect.
Yasuyuki
Yasuyuki,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月27日
Eddie
Eddie,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月21日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月21日
Dan
Dan,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
We really enjoyed our stay
noelle
noelle,6 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月19日
Not good value
Though the location was beautiful it was not convenient. The only restaurant options close by were in the hotel which was over priced with an hour wait time for the food. The staff was friendly and tried to make up for what they could but it was clear that the hotel was under staffed in general. Our room was not made up and they ran out of clean pool towels. The hotel also needs some renovation. The cushions on the chairs were worn and fraying and the furniture was chipped. Fees are high for what you get. They charge a resort fee of $36/day plus $40/day for self parking. Internet access was interrupted. Wouldn’t recommend or stay again for the price.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月18日
Amazing! We loved every part of our stay. Seemless check in, with our toddler and dog.
The pool was amazing, heated salt water pool.
The staff were always so friendly and couldn’t have done anything more!
We have found our staycation hotel, that we always wanted!
Thank you Hilton, we will be back!