We arrived during the first cold spell of the season with St Louis temperatures in the 30s and the heat in our room did not work. The Thanksgiving holiday complicated efforts to get the system looked at and eventually we had to be moved to a different room after three cold nights. Our deluxe room did not have a comforter nor blanket, which made the chilly nights even more difficult. Staff was very apologetic and comped us one night.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Hayley
Hayley,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
MICHAEL
MICHAEL,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月5日
Mixed reviews. Upon arrival the front desk person had a very MEH demeanor and when I came back to ask her for a new room because the TV didn't work, she informed me that you have to unplug and replug the TV. She reluctantly asked if I wanted her to come and do it and I said no (clearly she didnt want to). IF YOUR HOTEL'S EQUIPMENT DOESN'T WORK TO THE POINT THAT YOU KNOW THE IDIOSYNCRASIES AND HOW TO GET IT TO WORK, JUST REPLACE IT! Telling a guest basically, "Oh you just have to slap the back of it 5 times, and then it'll work " is not a good look. It wasnt exactly easy to do since the plug was behind a very heavy piece of furniture and it was difficult to get it unplugged.
Also, when I arrived it was late. The front door was locked and I had to buzz them and tell them the name on my rezy in order to enter the hotel. That was sign it wasnt a great neighborhood.
Fortunately it was only a one night stay so it did the job but I wouldnt stay there again more than likely.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Friendly staff, great breakfast, and happy hour!!
Cynthia
Cynthia,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Staff was very helpful.. took time to walk around and ask if we needed anything and when we came back in would ask if we had a good day
Edna
Edna,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
Very nice staff
The meals and breakfast were great.
Staff were amazing.
Could use some updating.
Carey
Carey,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Lukas
Lukas,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
Front desk staff was incredibly kind and welcoming, and so very helpful!!!!
Shelby
Shelby,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
Accommodating
Louise
Louise,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月21日
Great stay!
This day was amazing for the weekend we stayed. The rooms were an A+. The front desk was very patient with me and my family
Lawrence
Lawrence,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月19日
Good property to lay your head on a work trip. Would recommend for a fun weekend in town but overall it meant all the needs and the staff was great.