This was the first time stay at this hotel. My spouse and I were situated on the third floor, in a room with two queens. The staff was amazingly helpful and friendly. The location is right in the heart of downtown; very close to the venues that we were attending, close to restaurants and shops. There can be a rough element to the neighborhood, but that's expected when you're downtown.
The hotel was clean and comfortable; the room was comfortably small; a mini fridge, night stand between the two queen beds, two windows (sizeable one in the main room, small one in the three piece bath), shower offered both rain head and handheld that provided more pressure, water was plenty hot, AC worked very well. Blackout curtain worked like a champ, Nespresso coffee machine was fantastic (never used one of those before). A few different teas were also offered in the room with an electric tea kettle.
There was an open, door-less, closet (iron and board available in a tucked in pocket), luggage wrack available. Walls are a tad thin, but nothing too concerning. Elevator is on the smaller side and not terribly speedy, but the stairs are easy enough to navigate. The hotel offered free electric bike use, which was awesome, though we did not take advantage of it. Parking was in a subsection of an uncovered parking lot, $36 a night, and well worth it. The lotion, soaps and hair products are Skoah brand, having a pleasant minty smell.
Recommend it!