Horrible customer service. Room didn’t have heat and when I returned to hotel at 11pm and discovered no heat they moved me to a much smaller room and offered no discount. Then in new room phone didn’t work.
Doug
Doug,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Great Stay
The hotel was immaculate with great service. A special treat was the hot chocolate that appeared in the lobby in the early afternoon. We would stay here again.
Stephen
Stephen,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Ted
Ted,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Christmas in New York 2024 with snow, magical!
It was the first my family had been to New York City during Christmas and the whole trip was exceptional. I loved the hotel wasn’t in the middle of Time Square and quiet. I would highly recommend for couples and families.
Carrie
Carrie,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
The room was average especially for the price. The staff were friendly and the location was decent.
Amanda
Amanda,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月14日
Among the worst
One of the worst hotels - dirty, dark, grim. I paid $2000 for two cold showers and papers and dirt in the hall way and room. Filthy filthy filthy hotel. Dark. Depressing. The elevators take so so so so long. They lock the doors at night due to danger. On Madison Avenue. This is the vibe. Awful. Never never never stay here.
Christine
Christine,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Oscar
Oscar,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月12日
Stephanie
Stephanie,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月10日
Unknown fees charged upon checkin.
Unfriendly front desk
JOHN
JOHN,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
Beautiful and spacious new rooms
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月2日
Philipp
Philipp,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Craig
Craig,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Definitely coming back
Really nice and great location. Staff was very helpful and nice.
Stephen
Stephen,6 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月21日
Not the best experience
Unfortunately, the service was not on the level expected of a 4-star hotel. Even bigger rooms are quite small.
Fredrik
Fredrik,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Anthony
Anthony,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月13日
Would never return to this hotel. Horrible lighting, thermostat didn’t work, bed was broken.