I stayed at the Sonder Hotel from July16-20, 2025. This location was located at 628 S. 5th Ave in Philadelphia, Pennsylvania. Unfortunately, the experience was disappointing. The room was musty, and I had to bat away gnats and flys the entire stay. The second floor was very humid compared to the other floors that I visited for comparison. This is probably the reason for the excessive number to gnats and flys that I had to compete with. With these varmints it was very hard to eat or have drinks in the room.
When I arrived I could not gain access to the hotel. I begin to wonder if this was really a hotel. There was not access to the hotel unless you downloaded the SONDER app. When I downloaded the app I was prompted for the confirmation.The confirmation number I was using was incorrect. Fortunately, I maintenance person was beginning his work shift and allowed me access. Still trying to figure out where and how to check in was very confusing. Eventually, a person that was sitting in an office came out to assist me. She told me that the confirmation number that I was using was a third party confirmation number and that would not work. She found my reservation and provided me with a room. This room was not to my expectations. This room was smaller than my dormitory room back in 1983. This room had a bad odor coming from the refrigerator; the coffee maker brewed coffee grounds in the cups with every cup of coffee I made; the shower took 15 minutes to warm up to a warm temp.
Glenn
Glenn,4 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 17 日
Meh. Not a fan of the unstaffed "sonder" concept.
No hot water for first day of stay. Ceiling dripped water in bathroom the entire stay, despite someone interrupting an afternoon nap to supposedly fix it. There is no one to complain to, just an app chat function which was pointless when there is no staff onsite. I would have left and found another place if there would have been someone to give me a refund.
Rik
Rik,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
Torinn
Torinn,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 16 日
Diogo
Diogo,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 10 日
Rachael
Rachael,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 19 日
Hotel itself was very nice, clean and had everything we needed except staff, lol. That was a little different but after a couple of questions to the housekeeping everything was good! We really enjoyed the little cafe downstairs for afternoon drinks and late dessert! Friendly bartender, didn’t catch her name! Also the bed and pillow were very comfortable and loved the bathroom and shower. Found it a little pricey but overall we had a great experience!
Maria Elena
Maria Elena,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 17 日
Hotel muito bom mas sem nenhum funcionário para fazer atendimento. Isso causa alguns problemas que só são resolvidos (em parte) pelo chat. Eu reservei um quarto com duas camas mas me deram um com cama de casal e não consegui fazer a mudança para o que se fato contratei.
Diogo
Diogo,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 15 日
Attempted Gouging at Check-In But otherwise Grwat
Check-in was horrible. The hotel requires payment of additional fees for a check-in time earlier than 4:00 PM. There are no staff onsite! It just felt like gouging. The hotel itself is clean, modern and located in a really fun neighborhood.
Todd
Todd,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 14 日
Jason
Jason,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 6 日
Front door didn’t lock during the entire stay. They only do bar soap not body wash which I don’t like. People were screaming on my floor at 11pm on a Thursday, but since you can only complain via chat it seemed pointless
Kristie
Kristie,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 5 日
This is an unstaffed property and the main entrance is not secure. Alerted property via their text and they said they fixed it yet I was still able to just pull it open. They referred to it an inconvenience but as a woman staying alone this is a security issue. Really disappointed and will not be staying at their properties again. Would advise women staying alone not to stay here .
Kristie
Kristie,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Verification and receiving entry codes - seamless. Entry to property - easy. Location - excellent; close to EVERYTHING. Quiet, friendly neighbourhood - buzzing with high quality eateries, bars, coffee shops. Would definitely, definitely stay here again. Thank you!
RHYS
RHYS,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
Amazing experience!
John
John,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 31 日
- There is no staff. No one to talk to about any issues. No front desk.
- There are zero amenities.
- You have a 7-digit code you have to type in every couple steps (front door, staircase, elevator, room) which is EXTREMELY tedious. - You can use the app as a key but this only worked occassionally. It would sometime flag other locks instead of the one you were holding your phone against.
- Price is not great for these factors. It should be way cheaper.
- Paid for early check-in and received approval but for different times.(the email said 3pm, the app said 2pm). We arrived and dropped off our bags, and went for a walk to explore. In the meantime the app reset to 4pm check-in and locked us out of our room. Since there was no one to talk to, we tried to chat on the app, which was unhelpful and they gave us a new code which also did not work. Ultimately, we were locked out of our room with our bags inside until 4pm when the code magically worked.
Richard
Richard,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
This hotel is clean, comfortable, well stocked with anything you need. It has a nice restaurant in the same building and the area is safe. Great concept no staff. I needed a new coffee machine in the room it was replaced in the same day. The only thing missing is stirring sticks for the coffee😊 I really enjoyed my stay in this hotel!
Layal
Layal,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 29 日
Miguel
Miguel,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 28 日
Liked the industrial feel. The in-room coffee maker didn't work as we hoped, the grounds spilled into our cups and all over the counter. So many excellent coffee shops nearby so we didn't go without. Walkable area with loads of independent shops worth your time.
Melissa
Melissa,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Nice
It was nice one thing the battery to the tv remote need to be replaced