Arriving on a cold January afternoon, you might expect the heating to be working. Unfortunately, it was not. There was an oil filled convector heater in place of the malfunctioning air con, but it wasn’t left on. The room measured a chilling 12 degrees on arrival and after an hour, I had to contact reception to have them organise another 2 convector heaters to bring the temperature up to a reasonable level. Reception did offer to look at options for switching rooms but my wife was warming up in the bath by then. Disappointing for a £183 room, no other compensation offered. Otherwise a pleasant stay, staff very helpful but somewhat tarnished by the chilling experience on arrival.