Our stay was ok. Our room was decent overall but the bathroom was not clean along with the other bathrooms on the facility. When we checked in, we were given the wrong room, we had our daughters with us and the room we were given was only a single room. They “upgraded” our room at no cost. The room was bigger but only had one bed. Good thing we had a blow up mattress. The floors were not clean either.
There were a few restaurants on site and the food was decent but extremely expensive. The indoor and outdoor pools were good and so was the beach. They also had an arcade which was fun for the kids. The pools, beach and arcade were the only redeeming parts of the stay. The hospitality was lacking and there were two weddings both nights we stayed which made for tons of people everywhere.
We booked the hotel for 3 nights and on the second night, the hotel told us we should have checked out already, because they only received the hotel reservation for two nights from hotels.com. That was not the case, we booked for 3 nights and paid for the 3 nights. We were told the hotel was sold out and they needed to “convince” another couple to stay in a cottage onsite instead, making us feel like a burden and that we were inconveniencing them for wanting to stay the full amount of time we booked. They ended up saying”you can stay, we won’t make you leave”.
Overall the stay was just ok, the website was deceiving and the room options were not as pictured or described online.