Super friendly staff loved the shuttle to the parks. The rooms were clean and bright. They looked like they had been newly remodeled.
And the hot tub and pull we're really awesome.
suzette
suzette,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月12日
Rude morning desk agent 12/8
My stay was fine for what we needed. Not close enough to walk with tired feet to Disneyland but we did appreciate theyboffered a theme park shuttle. Beds were comfortable. Rooms were clean and honestly some of the nicest housekeepers. Getting into the property is interesting with traffic patterns.
My reason for the 4 star rating is the man who was working the front desk on 12/8 in the AM. Who was absolutely rude to me because I accidentally locked myself out of my room. He tried to argue with me that he already gave me two keys. Yes, i understand that I was given two room keys however my door shut as I realized my room key was in my jacket pocket that I left in the room. He was not going to give me another key. Thankfully the sweet housekeeper let me in my room after I proved my identity to the man.
I have worked in hotels for 15 years as a front desk agent and as a hotel manager. There is ZERO reason why you could not have given me another key to get into my room. They maybe cost you $2 max per key (probably more like 50 cents). If it was a factor of money you could have said that and I would have given you the cost for a third key. What if I had 3 guests in my room and we all needed a key? Would you have argued with me? The answer should be no.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月9日
Charging station on desk was broken, the room was a bit dirty, especially in bathroom.
Daniel
Daniel,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月7日
Eugenia
Eugenia,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
Just ok
The biggest towels they had in the bathroom, barely covered your whole body. If I was taller than 5 feet two I would need a couple towels. The pump for the soap is in a bottle that is connected to the wall that was high up. When giving my granddaughter a bath, there was no bar soap and I had to lean across the tub pump and then wash her. I had to keep repeating this to finish giving her a bath. One of the outlets by the nightstand to charge your phone did not work as well as one of the outlets on the desk did not work. The shuttle service they offered did not run all day and night. It was at very particular times and on the hour so if you missed it, you were out of luck. The drivers for the shuttle not very friendly didn’t even speak a word to me.
Kathleen
Kathleen,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月25日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月22日
Diana
Diana,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Good
Good experience clean close to Disneyland and good price.
Gwendolyn
Gwendolyn,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Rachel
Rachel,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Todo estuvo excelente, el proceso de check in y check out fue bastante rápido y fácil. Para el estacionamiento nos dejaron una tarjeta que se debe dejar en el tablero del vehículo y listo, hay disponibles cajones de estacionamiento para carga de vehículos eléctricos (proveedor distinto al hotel). El personal fue muy amable. En la temporada que nosotros fuimos, el desayuno y el traslado a los parques temáticos de Disney estaba incluído. El único pequeño detalle fue que en el baño había muy pocas hormigas pequeñas, en el resto de la habitación no encontramos nada.
Luis
Luis,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
Aemndeep
Aemndeep,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Great place to rest not to far from Disney parks
Rooms were spacious, and clean. Beds were firm but comfortable.
Continental breakfast could have been a bit better, the waffles looked good, but the breakfast sandwich left so ething to be desired, as it was a frozen Jimmy Dean sandwich, but they were good.
Has J1772 EV chargers for EV charging make sure you bring your Tesla converter and don't forget it like I did.
Eric
Eric,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Edward
Edward,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Great location. Shuttle hours could be a little better. The staff was amazing
Colby
Colby,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Hotel was very clean, room was nice especially for the price. We would definitely stay here again.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Ana Karina
Ana Karina,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Tayanna
Tayanna,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Yanela
Yanela,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Comfortable
Close to Disneyland
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Melissa
Melissa,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月23日
I only have 2 things complain about, first one is the room had a horrible stench , it smelled like mildew, second, I was never told there was a schedule for the shuttle drop off to the theme park.The main reason why I booked was for the shuttle transportation to Disney theme park which stopped at 10:30 am and resumed back at 8pm. We had tickets to the Oogie Boogie bash which started at 6pm, I had spend more money on an Uber for my family and I