Hotels.com have been wonderful. Sonder have been absolutely terrible. Rude woman on reception when we arrived. Snatched phone off my daughter as we couldn’t get online to checkin. Broken sofa bed. Room changed which was worse as it was unclean, damaged bathroom furniture, faulty plug sockets which sparked. Stained bedding and towels. Industrial sounding AC in bedroom. AC didn’t work in lounge. Uncomfortable sofa bed. Complained but never saw a manager, just unhappy looking staff in a cubby hole for a reception. Booked a superior room. The only thing superior was the price. No mirror, toilet roll holder broken, hooks on wall broken, horrible odour, the only good thing was one member of staff - Susan who tried her best, alone on our first night. Have spent my entire trip trying to sort out this mess. Avoid Sonder