Todo excelente, las instalaciones, la ubicación, pero sin duda, la atención del personal es extraordinaria
Gracias a todos y cada uno de los que nos atendieron
De las instalaciones todo lindo, limpio y una inmejorable ubicación
Tatiana
Tatiana,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2023 年 3 月 14 日
You can find a better place for half the price!
The building was beautiful and the skeleton crew were super nice and friendly.
But the hotel was ridiculously under-staffed! The one person (front desk / receptionist / concierge), had to come up four floors to the roof to take our breakfast order, give it to the cook and then go back down. The "included" breakfast was just a joke and terrible! They had no bread! Bakery was a few doors down but they didn't have the means to just buy the basic essentials that the mangement was not supplying them. The first morning we asked for french toast and were served a piece of chocolate raspberry cake! My wife thought it was a mistake but the server insisted THAT was a french toast. As they didn't have eggs Benedict, I ordered eggs with bacon and sausage. They charged $2 for the sausage as they said that wasn't included in the free breakfast! And they insisted I pay them right then and there in cash! 😂 Luckily I had cash with me. BTW, this is $400+ room a night! Second day we went again out of curiosity, and this time they did have Eggs Benedict. Except it was an egg on a piece cake. And afterwards they said the Eggs Benedict was not part of the free breakfast and we had to pay for it! I refused. The coffee was extra sweet and terrible. No unsweetened option! Third day, we just went to a restaurant. 🙂 It would take about 15 minutes for the water to turn hot in the shower! Receptionist had told us 8 to 10 minutes. Huge waste. Safe didn't work plus it was not bolted down!
Amin
Amin,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023 年 3 月 7 日
Todo excelente
RUBEN
RUBEN,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023 年 2 月 27 日
max
max,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023 年 2 月 18 日
My room is so loud I can’t sleep well
Jose
Jose,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2023 年 2 月 3 日
The Hotel is very centrally located , the staff is very service oriented , and the property is spotless
Would highly recommended , I will be staying there in my next trip San Miguel .
Carlos
Carlos,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2023 年 1 月 13 日
We stayed 6 nights at the Essentia over new year’s week and enjoyed our stay.
The staff was excellent and very accommodating. They arranged a car to take us from and to the airport and everything was smooth. The complimentary breakfast on the hotel rooftop was a good experience. The negative is that there’s a hotel bar that is never open, so we couldn’t have drinks at our hotel.
James
Expedia 真實旅客評語
6/10 不錯哦
2023 年 1 月 3 日
6/10. Expected much more
Our stay was regular. Maybe a 5 or 6 out of 10. We booked this hotel because of the included breakfast, but we were quite disappointed with the overall quality and the pricing as they charged us for the extra beverages and even for an extra ingredient on an omelet, we decided it was not worth it and had breakfast outside the hotel after. On the other side there was never a bathroom carpet despite we asking for it several times, the air conditioner was not working properly either. I think this hotel has great potential but it does not seems that management has the motivation to put it at the same level as other hotels in San Miguel which is quite a shame since the hotel is so pretty on its architecture and rooms.
Roberto
Roberto,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022 年 12 月 11 日
Guillermo
Guillermo,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2022 年 11 月 27 日
No corresponde el servicio con el precio. No hay agua caliente, desperdicias a lo bestia. Aberrante
MARTIN BARBERENA
MARTIN BARBERENA,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022 年 11 月 23 日
Consuelo
Consuelo,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022 年 11 月 21 日
FRANCISCO L.
FRANCISCO L.,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022 年 8 月 27 日
Es de los mejores hoteles de SMA, las habitaciones son de lo mejor. Si quieres descansar y olvidarte de todo con toda la comodidad es el mejor lugar.
Rodrigo
Rodrigo,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022 年 8 月 22 日
Elian
Elian,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022 年 8 月 7 日
The people are very nice and helpful! The place beautiful, quiet and very clean
ROCIO
ROCIO,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022 年 6 月 27 日
Ricardo
Ricardo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022 年 5 月 16 日
Excelente
Excelente, el hotel es muy lindo, esta super bien ubicado. El desayuno es bueno.
Andrea
Andrea,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2022 年 5 月 4 日
It’s a beautiful old style hotel however it lacked customer service. No hot water in my shower. I notified the manager however it was not corrected. Free breakfast only consists of one beverage so no refills on your morning coffee 😠 and to eat only one choose of oatmeal or fruits with yogurt. Very upset of the lack of service in this hotel.
Maria
Maria,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2022 年 3 月 14 日
Alejandro
Alejandro,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022 年 3 月 13 日
Fernando
Fernando,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022 年 1 月 3 日
Excellent location. Only a block from the plaza. The staff is extremely friendly and helpful. The restaurant is very reasonable and the food is very good. We will definitely stay here again.
Claudia
Claudia,5 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2022 年 1 月 1 日
Would not recommend.
The hotel was not what we expected and definitely not even 3 star. They claimed to have a restaurant and bar but when we reached they said it was opening next year. Two of our rooms had hot water issues. There was water leak in the corridor. There was a sewer type of smell in the bathroom. The linens provided were just bare minimum. There was coffee in the room but a charge for using it. Never heard that before. The communication became a big problem as no one there spoke English. Would definitely not recommend this hotel.
Roopa
Roopa,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2021 年 12 月 25 日
Isabel
Isabel,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2021 年 9 月 14 日
Todo esta nuevo, el hotel muy bonito al igual que los cuartos, muy buen servicio y atención