Great Stay...we live in Virginia Beach and booked a room so we wouldnt have to drive hom after bringing in the New Year!
The check in pricess was smooth and we received a hi floor room which we requested. All went well and wew even granted a late check out the next day! Housekeeping staff was nice and i truly would book here again!!
Christina
Christina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Tiffany
Tiffany,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Holiday travel
The view was magnificent, the room was a little tight but it was comfortable. I would have been nice to have a high-boy in the bathroom... the kids loved it... and the staff was wonderful!!
REGINA
REGINA,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月1日
barbara
barbara,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月24日
Disappointed
I was pretty disappointed with this stay. I wanted to splurge and spend a little more on a hotel and this did not meet my expectations at all. We had toilet issues that didn’t get fixed until the third day. There was no microwave and very limited storage in the room. No safe. No actual door on the bathroom. The fridge barely worked and our food kept getting to room temperature. There was no parking offered except for valet so we had to pay for a public lot every night. The iron did not work and leaked water all over our nice clothes we were wearing for the day. The bedding was stiff and itchy. We had to ask for our room to be cleaned on the first day. Every other day we had to ask for fresh towels and toilet paper because no one ever came and brought them. The ice machines weren’t working and I had to try all different floors to find some. The staff were friendly and it seemed clean but it did not feel worth the price. Will not be staying again.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Christina
Christina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Jayna
Jayna,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Crystal
Crystal,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
David
David,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Great place to stay
Almost all the staff were perfect, kind and polite. The hotel was clean and airy. Location was great.
Elizabeth
Elizabeth,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Great location! Clear, comfortable room
Jacqueline
Jacqueline,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Janese
Janese,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月16日
Can be better.
It was a great location, great views. But it was not really clean, specially a bathroom,and shower with mold. And you can hear a full conversation our neighbor had, thin walls.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Bryan
Bryan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Amani
Amani,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Top notch customer service
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月20日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月18日
Overcharge and Inaccessible Support
I booked a room at the Norfolk Waterside Marriott through Hotels.com, with the arrangement to pay on site. However, my credit card was charged significantly more than the confirmed rate.
When I tried to resolve the issue by contacting the hotel, the phone number on their website was non-functional, making it impossible to reach anyone. I then contacted Hotels.com for assistance and am still awaiting a resolution.
This has been a very frustrating experience, and I believe the Norfolk Waterside Marriott could significantly improve their customer service.