Had made reservations on New Years Day and arrived at 9:30 to check in which of course is early. Room wasn’t ready and we couldn’t check in at all, said to come back later. Needed to use a restroom which they didn’t have, had no idea where we catch the shuttle to the Rose Bowl which they originally gave us info for. Came back in the evening to check in around 8:30 and they didn’t have a room for us. Told us to go find a room down the street! Told me I wouldn’t be charged, which I was and now I’m dealing with getting the money back. Had nowhere to stay and not in the condition to be driving around which is why we booked the room in the first place!
Jessica
Jessica,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月3日
Cristina
Cristina,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月2日
Completely unacceptable
We arrived at the property at around 7:30PM after a long day of travel. We had a reservation for 3 people with two separate beds (which the front desk confirmed). When we arrived, they did not have any rooms left with 2 separate beds (due to a computer "snafu"). They said they would cancel the reservation and we could find another hotel. This was the evening of the Rose Bowl and we were left scrambling for lodging at the last minute. To be clear, they were charging us over $500 for this room and it is completely unacceptable for them to do this to us. They had our contact information but at no point during the day did they contact us regarding their not having a room for us.
Joseph
Joseph,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月2日
Don’t recommend
The staff was friendly. The room was semi clean but only had one towel. The continental breakfast was a joke. They had coffee but no creamer, nothing other than a couple of yogurts and some stale cereal. No fruit other than a couple of apples. At night it was extremely loud from street noise and people coming and going all hours. Sheets had holes. We stayed here during Rose Bowl and while we know the rates were inflated during this time, we also know
The hotel made a ton of money for those few days. Providing a better continental breakfast and making sure vending machines were stocked (couldn’t get bottled water anywhere) would have been appreciated. We definitely would not recommend staying here.
It's a very basic place. Don't expect much and you won't be disappointed. Rooms are very much in need of renovation.
Jason
Jason,5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Stacy
Stacy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Tom
Tom,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月9日
Jason
Jason,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月7日
Necklace sadness…
My friend lost her necklace so she cried, we called the hitel and they didnt find it… Not thier fault though… room was clean, we had enough towels, air conditioner worked, the fooor snagged my socks in certain spots but didnt make holes in them.