The all-inclusive options were great. Food was good. Music was way too loud. I don't know why these hotels have to do that when people come to their places on vacation? We want to relax... the staff was excellent shout outs to Celeste, Mateo, Hugo, Julio, Gabriel and the bartenders:)
Bradley
Bradley,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
Vania Ivette
Vania Ivette,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Robert
Robert,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Brian
Brian,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 30 日
Overall good
The staff was very friendly and helpful.
I definitely recommend getting a golf cart to explore. The food and drinks were good.
There were a few of things that could have been better.
- the elevators didn't work
- there was no A/C in the restaurant
- there was no water in their slot of the beach
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Claudia
Claudia,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Nice hotel
It is a very good property in the area. We got the all inclusive package but we only used it for breakfast and dinner.
We tried to order beers to the room and we were told we needed to go down to get them… in an all inclusive.
The property does not really have a beach. It is beachfront but not really worth it.
I would say, all inclusive package isn’t what you should go in this property because if you are in Isla Mujeres, you are probably looking for the nice beach and blue waters, which this hotel doesn’t have, and you will need to end up looking for a beach club.
The staff is super friendly and the rooms are nice and very comfortable.
Andres
Andres,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
All the waiters are very friendly and nice, Carlos, Luis , Julio, Hugo,Albert.. etc
Alma Leticia
Alma Leticia,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
We had a very good experience.. the hotel staff was great.. thanks Mateo, Cassandra, Hugo, Arnulfo, Jorge, Abdel, Luis, Fernando y Julio. You guys makes us feel very welcome and comfortable.. we will definitely comeback..
Alba Monica
Alba Monica,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
We loved our stay at Hotel Belo! From the staff to the food to the pools and the rooms - everything was great. We really loved that the hotel was in a quieter area of the island. We could still very easily access the more touristy spots when we left the hotel for occasional day adventures. The neighborhood was very safe. The hotel was super clean. My favorite part of staying here was the nice staff! Everyone was always smiling and cheerful and fun to chat with. Highly recommend Hotel Belo!
Brooke
Brooke,7 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 24 日
Very Disappointing -
This hotel is VERY outdated and poorly maintained. There is one restaurant onsite with a very limited menu and poorly cooked food. Room service menu is even more limited with no alcohol delivery. "To go" wine from the bar is served in red solo cups. This truly was a "you get what you pay for" experience. Photo - and the fact they couldn't bother to nail the letters in place speaks volumes. Beach water is BROWN. Berms are placed at the beach and nearly impossible to walk into the water. No drink service at the beach. The pool is very small. The staff was friendly but that is the only positive thing I can say. We've stayed all along the Cancun area for years and this was the worst hotel experience. We actually paid for a day pass at another resort on the island for 2 of our 3 full days onsite so we could actually enjoy the water, the beach and have edible food and drinks.
Tanya
Tanya,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 24 日
Limited food options. Beach area very small and can’t get in water pass shore line due to large sand bags
Sherry Shandell
Sherry Shandell,5 晚家庭旅遊
Travelocity 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
5 stars all around. The food, staff & location are exceptional. In my opinion, one of the prettiest places in the world! I can’t wait to come back!
Parker William
Parker William,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
This is an amazing property. Felt like we had our own little piece of paradise. Already planning our return.
Katrina
Katrina,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 23 日
There was really only one restaurant. After two dinners we were done and ready to find other restaurants. If paying the all inclusive price why should you have to pay again?? There is a grill open during the day, but it's not open for dinner. That's it.
The drinks were so-so. They couldn't make a mojito at any of the three bars (restaurant, pool, and roof-top). Pina colada were questionable. Rum and cokes were ok if they were asked to open a new can of Coke.
The staff was wonderful.
Diane
Diane,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 22 日
Great location. Friendly staff. Good drinks and dining options.
Gursharan Singh
Gursharan Singh,4 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
Absolutely loved this hotel & property! What an amazing experience! From the hotel , the pool & the staff…. 5 stars all the way! Can’t wait to come back :)
Jenny
Jenny,7 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
Petit resort tranquille, le personnel est super gentil et disponible. Certaines chambres ont une salle de bain "ouverte" moins pratique pour les voyages entre amis que pour les couples.
Stéphanie
Stéphanie,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Excelente hotel y servicio excelente.
Excelente el servicio, el trato. Las fotos no le hacen mucha justicia al hotel ya que se ve mejor que en ellas, el servicio muy bueno en general, cuartos limpios y la limpieza diaria de 10. La atencion en el chek inn perfecta gracias a Cassandra y sus compañeros. En cuestion de alimentos excelente el sazon de la cheff Heyla y como decia mi suegra hasta para unos huevos o frijoles hay que ponerle corazon. La atencion en restaurantes del staff de meseros y bar muy buena de Luis Alberto, Alberto en snacks y de destacar el excelente trato de Arnulfo. He venido varias veces a Isla Mujeres pero me sorprendio el hotel y sin duda regresare. El unico pero que pongo es la playa, que esta en remodelacion y no se pudo disfrutar asi que nos sacrificamos a ir a una de las mejores playas de todo Mexico: Playa norte (me comentan que en unos 2 meses estara su playa al 100%).
GUSTAVO E
GUSTAVO E,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Is good
Ysrael David De leon
Ysrael David De leon,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Excelente ubicación
Rafael
Rafael,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 17 日
Helen
Helen,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 4 月 17 日
tanya m
tanya m,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 13 日
Staff very attentive, food menu was limited ( I was wanting pizza and several days not available) rooms are beautiful, beds and massage on beach was the best