Not a good experience.
The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water.
On check-out the front desk staff were great and promised to send a voucher by way of apology.
After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this”
Two follow up e-mails remained unanswered.
So beware if front desk staff promise you things they are no authorised to do.
richard
richard,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月17日
Service in the restaurant was slow but other than that it was a lovely property
Philip
Philip,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月16日
Ok stay
Overall a lovely stay but housekeeping need better communication about whose checking out and when ao dont knock and enter when still asleep both mornings woken up
Wayne
Wayne,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
Chee Fai
Chee Fai,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月10日
Kelly
Kelly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月5日
Anneke
Anneke,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
Theresa
Theresa,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Business trip
Three night stay while on business in the city.
Ian
Ian,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月24日
Ian
Ian,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月22日
Sallyann
Sallyann,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月21日
Nice hotel in a good location , reasonably priced (on this occasion) for an overnight stay.
James
James,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月20日
Stephanie
Stephanie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月18日
Sabino
Sabino,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月17日
Thiago
Thiago,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月13日
Normally 5* but this time no heating
Stayed here before and it has been great.
This time however the heating was not working in the room after about 2 hours. We let reception know and nothing was done about it. I expect better from Hilton.
John
John,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月12日
Henrik
Henrik,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
JASON
JASON,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
lovely spacious hotel and great staff
lovely hotel and very friendly staff in the bar and restaurant, was surprised how spacious the lobby/bar and restaurant was. food was excellent. we had our 3 year daughter with us and the staff made her feel welcome. room was very comfortable and i liked the quality of the pillows, plus i asked for 2 extra pillows and they arrived quickly, a special thank you to the operations manager think his name was ben!
Natalie
Natalie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
S
S,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Well recommend.
Excellent hotel. A cut above other Double Trees that I’ve stayed in. Will definitely stay there again.