We just returned from our stay at Ma'xanab and had a wonderful stay! The property is lovely but even better are the staff. I can't say enough great things about the front desk concierge team and the restaurant/bar staff-- they were always available and remembered our favorite orders. One morning we had to leave early for cenote expedition which meant we would miss the window for the lovely complimentary breakfast. We happened to mention it to the front desk and in the morning, breakfast arrived at our door complete with our coffee order which the staff remembered from the morning before! Wow! They all go above and beyond.
Another thing to note, the hotel chef is amazing! Taste and presentation looked like a 5 star restaurant, but all in the convenience of our boutique hotel. We will definitely be back to Hotel Ma'xanab!