The staff are outstanding from the moment of arrival to the moment of departure. I really liked the aesthetics of the hotel and the bright airy lobby. The location is good near convenience stores, restaurants, subway station and so much more. The bathroom is a bit small and there's not much room for makeup, skin care, etc. The bed was very uncomfortable, same with the pillows. I wasn't happy with no coffee maker in the room, but luckily the hotel had one brought to my room. The electronics worked great including casting my YouTube app to the tv. The a/c worked great and my room was very quiet.