While the breakfast and the check-in process were good, the poor cleanliness, lack of attention to detail, and underwhelming customer service left me disappointed. For a hotel with this reputation, I expected higher standards.
The cleanliness of the room left much to be desired. One of the two glasses provided was dirty, as were the spoons for tea and coffee, though the cups were clean. In the bathroom, there was a mat in the shower, but when I lifted it, I found a couple of hairs underneath—a detail that was very off-putting.