The Insignia Hotel is the epitome of superior customer service excellence.. everything from the lovely furnishings, the toiletries, the delicious coffee, the ambiance but, most of all, the exceptional staff who are so warm, accommodating and gracious are why I love every stay and can’t wait to return! I have travelled extensively and this is, by far, my most favourite! That you can pass by the Lobby and they greet you by name is a customer skill that is impressive and so appreciated.