Lovely hotel, and super friendly and helpful staff.
All the staff went out of their way to make our stay very enjoyable. Particular thanks to Jane, Geogia and Anca who were very helpful, friendly and professional. There were several other staff who were equally good, but I can't remember all the names. Our first time here, but we will definitely come again!
Nicholas
2 晚家庭旅遊
6/10
The room we had looked okay but there was lots of dirt and mould around the window and on the curtains the shower screen leaked making the floor dangerously wet, the bath cover fell off which we had to re put on the fan was broken
Fay
1 晚家庭旅遊
10/10
On the whole, a very pleasant stay. All staff very friendly and helpful
William
1 晚家庭旅遊
10/10
Laurie
1 晚旅行
10/10
Karen
1 晚旅行
10/10
Jack
1 晚旅行
10/10
The cleanliness of the hotel was excellent. One of our group had several allergies and everything was so well organised for her food with lots of options. Particularly at breakfast with Kelly who really looked after us thank you :)
Kelly
1 晚家庭旅遊
2/10
James
1 晚旅行
8/10
Rachel
1 晚旅行
10/10
Greta
1 晚家庭旅遊
8/10
Andrew
1 晚旅行
10/10
Satoru
2 晚旅行
6/10
Whole visit marred by children running through the corridors on Friday evening at approx 10pm and again on Saturday evening at approx 10pm. On both occasions the children were screaming, shouting, laughing. On Saturday evening they were banging on bedroom doors too. Where were the Parents/Carers? Were they and the hotel staff oblivious?
I certainly was not going to open my bedroom door to confront them nor speaking to Reception staff on departure on Sunday morning. "Sorry about that" just doesn't cut it.
Hence the overall 3* because of a soured experience.
Not sure how I feel about returning...
Tina
2 晚旅行
10/10
Maryna
2 晚旅行
10/10
Lorraine
2 晚旅行
10/10
Andreas
2 晚好友同遊
10/10
Daniel
2 晚旅行
10/10
Used as a stop over when we visited Stoke on Trent
Denise
2 晚旅行
10/10
Andrew
1 晚旅行
4/10
We had booked a Delux King room for one night.
After checking in and dropping our luggage in the room we went straight to the pool which looks considerably smaller in reality than what it does on the website.
We then left the hotel for an evening meal at a local restaurant.
When we returned and entered our room around 8.45pm there was very loud music and a DJ's voice blaring in our room! It was so loud that we could hear every word the DJ spoke and could have sung along to each tune if we'd been inclined to! The thud of the base was vibrating through the floor.
I rang reception and complained and was told there was a wedding reception on the ground floor ... we were on the 3rd floor!!! ... and they would ask them to tone it down.
Around 30 minutes later there was no change whatsoever. We put the tv on quite loud to try and drown out the noise but it even overpowered the tv.
I rang reception again and was told the party was going on until around 11.30pm, so i requested a different room.
The only room available was a basic twin room which wasn't what I had originally booked, but we took it just to get away from the noise.
So, we had to repack our clothes, toilettries and belongings and move everything to a different room, on a different floor.
When we checked out I spoke with a receptionist and explained what had happened; we were refunded £30, the difference between the 2 rooms!
The manager didnt even come across and speak to us as requested! Appalling service
Roy
1 晚旅行
8/10
Room, restaurant, bar and hotel in general was excellent. Only disappointment was the pool and pool area. The pool is small and can also be full and very noisy. I was surprised to find you needed to provide your own padlock for the lockers, which meant I had to leave it by the pool area where there was little dry space to leave your belongings.
Simon
1 晚旅行
10/10
We had a great stay. Staff were incredibly friendly. Room was big, clean and quiet. Breakfast was really nice. Would definitely stay here again, and would highly recommend. Few minor niggles - the pool was nice but you need to book in advance, same with breakfast. And the parking was £5 for the night which wasn't much but you think they could throw it in for the price of the room. But overall a fantastic stay. Thanks!